Account Manager - Client Services

Transperfect; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time-off

Company-sponsored life insurance

Short-term and long-term disability

Job summary

Transperfect in Austin, Texas is looking for a motivated individual to manage client relationships as part of our team. The successful candidate will respond to client requests, grow existing client relationships, and win new clients. Applicants must have a Bachelor's degree and some experience in a client-facing role, with strong multitasking and budget management skills.

Transperfect offers a comprehensive benefits package including medical, dental, vision, and 401k among other perks. Join us in providing high-quality service to our diverse client base.

Qualifications

• 0–2 years of experience in a client-facing role, preferably in eLearning or localization.
• Strong skills in developing business processes and project plans.
• Knowledge of a second language is a plus.

Responsibilities

• Respond to client requests and collaborate with teams.
• Grow and win client relationships through meetings and proposals.
• Monitor project progress and ensure high-quality deliverables.

Skills

Client-facing account management

Budget management

Multitasking

Microsoft Office proficiency

Education

Bachelor’s Degree from a 4-year college or university

Tools

ERP solutions (SAP, Oracle)

Job description

Job Description

• Respond to client requests for new project initiatives; collaborate with production and sales teams to assess scope, produce cost estimates, assess competitive landscape, develop proposals, and negotiate budget and schedule with the client.
• Grow existing client relationships through service and technology lead development.
• Win new client relationships by attending sales meetings, participating in sales calls, and preparing RFP responses and cost estimates.
• Take a proactive role in learning about clients’ industry, business needs, and company culture; educate the project team, identify new business opportunities, and provide a high level of service.
• Perform workflow design and onboarding for localization services and technology implementations.
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables.
• Serve as the primary point of contact for client contacts.
• Set and fulfill client expectations.
• Perform other special projects or duties when required.

Qualifications

• Minimum Bachelor’s Degree from a 4-year college or university.
• 0–2 years experience in client-facing account management or client service representative role in eLearning, website, software, gaming development, or localization; preference for experience with commonly used ERP solutions (SAP, Oracle, etc.).
• Experience in budget management.
• Development of business processes (recommendations, procedural documents), detailed project plans, and status reporting mechanisms.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Project).
• Demonstrated ability to multitask in a fast-paced environment, work well with people from diverse backgrounds, build relationships with clients and co-workers, work independently and as part of a team, take active and sometimes creative measures to solve problems, and commit to a high level of service.
• Knowledge of a second language is a plus but not essential.

Benefits

TransPerfect offers a comprehensive benefits package including medical, dental, vision, 401k, paid time-off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff's health and happiness.