Account Manager

TransPerfect Inc; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

TransPerfect Translations International is seeking an Account Manager in the United States to develop new business relationships and provide first-level client support. You will research prospects, manage CRM data, and drive sales through calls, proposals, and negotiations.

The role emphasizes educating clients on translation workflows, pricing, turnaround times, and competitive positioning while liaising with production to ensure high-quality delivery.

Qualifications

• Minimum Bachelor's degree required.
• Excellent English communication skills (written and verbal).
• Proven sales lifecycle experience from lead gen to closing.
• Proven track record of meeting sales targets.
• Ability to manage multiple priorities and navigate a long sales cycle.

Responsibilities

• Research prospective clients via internet, trade show lists, referrals and directories.
• Create accurate data in CRM for prospective clients including names, titles, phones and addresses.
• Cold call prospective clients.
• Negotiate rates and deadlines with clients.
• Educate clients about the translation process, pricing, turnaround times, and competitors.
• Liaise with production to ensure jobs are handled with attention to detail.
• Follow up with clients to ensure satisfaction with delivery and service.
• Develop strategies to grow share of customers and relationships in the territory.

Skills

Lead generation

Sales closing

Client relationship

Negotiation

English communication

CRM proficiency

Time management

Industry awareness

Education

Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

Who We Are:

TransPerfect was founded with a mission to help the world\'s businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate data within a CRM of prospective client data including names, titles, phone numbers, addresses and various other information
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect\’s rates, justification for turnaround time and competitors\’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties when required

Who We Are Looking For:

• Interest in long-term career growth with unlimited earning and advancement potential through sales and project management
• Minimum Bachelor\’s degree
• Excellent English communication (written and verbal) skills
• Proven sales life cycle experience – lead generation through business closing
• Proven track record in achieving sales targets
• Possesses the ability to consistently and predictably advance customer commitment on a weekly basis in order to navigate a complex and lengthy sales cycle
• Ability to organize and manage multiple priorities and determine the relative importance/ business impact of each activity
• Capability to understand market requirements; trends, dynamics, expectations, and competitive forces
• Strong customer orientation -- advocates on behalf of the customer\’s needs/requirements
• Develop and execute strategies to build share of customer and long-term relationships within the territory, and continually grow our customer\’s understanding of TransPerfect\’s product and service offerings
• Maintain on-going relationships with customers to ensure maintenance of current base as well as growth of new sales
• Proficiency in Microsoft Office Suite
• Ability to thrive in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills