Account Manager (Entry-level)

TransPerfect; Boston, Northern (MA, KY); On-site; USD 60,000 - 90,000; Full time

Job summary

TransPerfect in Boston seeks an Account Manager to develop new business relationships and serve as the first line of support for existing clients.

You will research prospective clients, create accurate data sheets, generate mailings, cold call, negotiate terms, and liaise with production to ensure high-quality delivery and customer satisfaction.

Strong English communication, sales experience, and problem-solving skills are essential to succeed in this role.

Qualifications

• Minimum Bachelor’s degree.
• Excellent English communication (written and verbal) skills.
• Proven sales lifecycle experience - lead generation through business closing.
• Proven track record in achieving sales targets.
• Excellent problem-solving and analytical skills.
• Strong interpersonal skills.
• Effective time management skills.

Responsibilities

• Research prospective clients through various strategies (internet research, trade show lists, referrals, directories).
• Create accurate spreadsheets of prospective client data (names, titles, phone numbers, addresses).
• Generate daily mailings to prospective clients using updated spreadsheets.
• Cold call prospective clients.
• Negotiate rates and deadlines with clients.
• Educate clients regarding the translation process and TransPerfect’s rates/timeframes.
• Liaise with production to ensure timely, quality delivery.
• Follow up with clients to ensure satisfaction with delivery, quality, and service.
• Research industries TransPerfect markets to and stay updated on industry leaders.

Skills

English communication

Sales lifecycle

Sales targets

Interpersonal skills

Problem solving

Time management

Analytical skills

Education

Bachelor’s degree

Job description

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
• Generate daily mailings to prospective clients using updated and accurate spreadsheets
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties when required

Who We Are Looking For:

• Your experience includes:
• Minimum Bachelor’s degree
• Excellent English communication (written and verbal) skills
• Proven sales life cycle experience - lead generation through business closing
• Proven track record in achieving sales targets
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills