Account Manager - Client Services

Transperfect

San Francisco (CA)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401k

Paid time-off

Company-sponsored life insurance

Disability coverage

HR support

Job summary

A global language services provider is seeking an Account Manager to enhance client relationships and manage project initiatives. The ideal candidate will have a Bachelor's degree and 2-5 years of experience in client-facing roles within eLearning, software, or localization. Responsibilities include responding to project requests, service development, and ensuring client satisfaction. Excellent communication skills in English and proficiency in Microsoft Office are essential for success in this role.

Qualifications

Minimum Bachelor’s Degree from a 4‑year college or university.
2‑5 years experience in client‑facing role in eLearning, software or localization.
Superior written and spoken communication skills in English.

Responsibilities

Respond to client requests for new project initiatives.
Grow existing client relationships through service and technology lead development.
Win new client relationships by attending sales meetings and preparing RFP responses.

Skills

Client service skills

Multitasking

Problem-solving

Written communication skills

Verbal communication skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro‑active and accessible HR department that focuses on the staff's health and happiness.

Job Description

Respond to client requests for new project initiatives. Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates. The Account Manager assesses the competitive landscape, develops project proposals and negotiates budget and schedule with the client.
Grow existing client relationships through service and technology lead development.
Win new client relationships by attending sales meetings, participating in sales calls and preparing RFP responses and cost estimates.
Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.
Perform workflow design and onboarding for localization services and technology implementations.
Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
Serve as the primary point of contact for client contacts.
Set and fulfill client expectations.
Perform other special projects or duties when required.

Qualifications

Minimum Bachelor’s Degree from a 4‑year college or university
2‑5 years experience in client‑facing account management / client service representative role in eLearning, website, software or gaming development or localization.
Superior written and spoken communication skills in English
Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions
Proficiency in Microsoft Office (Word, Excel, Outlook)
Willingness to travel
The ideal candidate will demonstrate an ability to: multitask in a fast‑paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co‑workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.

Valued but not Required Skills and Experience: