Account Manager - Client Operations - Mobix

Malouf; Kentucky; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health Plan

Dental with orthodontics

Vision Plan

Life Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401K

Job summary

Mobix is seeking an Account Manager to own long-term client relationships and be the go-to operational contact. You’ll handle support tickets, follow up on client requests, and ensure orders flow smoothly while aligning with internal teams.

This role rewards someone who loves detail, communicates clearly, and is trusted to be the client’s reliable point of contact when it matters most.

Qualifications

• 2+ years in account management, client success, or logistics operations.
• Strong written and verbal communication skills.
• Detail-oriented with solid task-tracking habits.
• Calm under pressure and professional with clients.
• Self-motivated and able to work independently or in a team.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients.
• Manage and resolve client tickets quickly and professionally.
• Monitor fulfillment and order flow for accuracy and service quality.
• Track and complete client tasks (relabels, special projects, shipment issues).
• Proactively communicate about disruptions or risks.
• Coordinate internally with Ops and Client Success teams.
• Share insights from client trends to drive improvements.

Job description

About Us

Mobix is a fast-growing 3PL focused on helping brands scale with smart, reliable fulfillment and technology-backed operations. Our team is built on responsiveness, ownership, and a bit of caffeine. If you're proactive, calm under pressure, and love solving problems for clients, we want to talk.

About the Role

As an Account Manager, you’ll own long-term client relationships and be their go-to contact for anything operational. You’ll manage support tickets, follow up on client requests, and make sure orders are flowing smoothly, all while keeping the internal team aligned.

This role is perfect for someone who thrives in the details, communicates clearly, and enjoys being the person clients can count on when it matters most.

What You’ll Do

• Serve as the primary day-to-day contact for assigned clients
• Manage and resolve client tickets quickly and professionally
• Monitor fulfillment and order flow for accuracy and service quality
• Track and complete client tasks (relabels, special projects, shipment issues)
• Proactively communicate about disruptions or risks
• Coordinate internally with our Ops and Client Success teams
• Share insights from client trends or issues to help us improve

What Success Looks Like

• Responding to client tickets within 2 business hours
• Resolving issues within 3 business days
• Proactively checking in with each client at least monthly
• Keeping client escalations rare through strong communication and follow-through
• Earning consistent feedback that you’re responsive, helpful, and reliable

What We’re Looking For

• 2+ years in account management, client success, or logistics operations
• Strong communication skills (written and verbal)
• Detail-oriented with great task tracking habits
• Calm under pressure — you know how to handle client concerns professionally
• Self-motivated and comfortable working independently or in a team

Bonus Points

• Experience in 3PL, supply chain, or eCommerce
• Familiarity with CRMs, ticketing systems, or WMS platforms
• You secretly love checklists and color-coded spreadsheets

Benefits

• HSA Eligible Health Plan
• Dental w/ orthodontics
• Vision Plan
• Basic Life insurance
• Short-term Disability Insurance-Voluntary
• Long-term Disability Insurance
• Company-matched 401K
• Free daily gourmet lunch provided by our company chef
• Paid maternity and paternity leave
• Onsite fitness center
• Onsite monthly hair/salon appointment
• Product discounts
• Learn more at www.maloufcareers.com

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.