Account Manager China

RateHawk; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible schedules

Remote work

Corporate English school

Hotel and travel service discounts

MyTime Day Off

Job summary

RateHawk, part of Emerging Travel Group, is seeking an Account Manager to grow partnerships across the assigned territory and strengthen our presence in the local market. This remote role is open to candidates in the United States with travel up to 40%.

You will expand our network with tour operators, travel agencies, TMCs and OTAs, provide system training, analyze market data, and drive API deals. Fluency in Mandarin and English and an entrepreneurial mindset are valued.

Qualifications

• 3–5 years of account management or B2B business development experience in travel.
• Deep understanding of the region's B2B travel networks (tour operators, travel agencies, OTAs).
• Fluent in Mandarin and English.

Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with signed partners to increase performance.
• Collaborate with the sales team to identify opportunities in the territory.
• Provide system training and follow-up with partners.
• Position the brand through product presentations and events.
• Address partner incidents and ensure support.
• Oversee transaction processing and payment accuracy.
• Travel up to 40% of time for meetings and events.
• Provide market and competitive analysis.
• Deliver regular reporting through CRM and internal systems.
• Develop and maximize API deals with partners.

Skills

Account management

Business development

B2B sales

Analytical skills

Data-driven

Team player

Multicultural mindset

Mandarin and English

Job description

RateHawkis part ofEmerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in China.

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payment control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Key Qualifications

• Relevant Experience. Minimum of 3-5 year of successful experience in account management or business development of B2B companies within the travel industry;
• Market Knowledge. In-depth understanding of the region’s travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Language knowledge. Fluent in Mandarin and English;
• Travel Requirements. Up to 40% of travel time may be required;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence
• Competence in API technology deals is a plus.
• Strong commercial aptitude and entrepreneurial spirit.
• This position job scope includes both segments of API as well as Retail.

We Offer You

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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