Account Manager - Chicago

UFP Packaging, LLC; Chicago (IL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with companycon

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program

Educational reimbursement

Wellness programs

Job summary

UFP Industries is seeking an Account Manager in the Chicago area to foster strong client relationships and drive sales within the assigned territory. You will work with a range of customers, presenting high-quality products and maintaining focus on industry standards.

The role emphasizes proactive communication, strategic selling, and cross-functional collaboration to resolve issues, manage expectations, and grow the customer base. A technical understanding of products is beneficial.

Qualifications

• Minimum 3 years of work experience in customer service or sales.
• Experience selling products in a technical field is preferred.
• Ability to understand product specifications and convey benefits to customers.
• Proficient English with strong written and spoken communication.

Responsibilities

• Actively sell and grow the customer base within the assigned territory.
• Build and maintain relationships with existing clients and prospect new business opportunities.
• Coordinate orders, deliveries, and product-related inquiries with internal teams.
• Provide timely responses and high-quality customer service to ensure satisfaction.
• Develop programs based on customer needs and drive sales growth.
• Maintain CRM records and reports for business reviews.

Skills

Customer service

Sales experience

Communication

CRM knowledge

Education

Bachelor’s degree in business administration, marketing or related discipline

Tools

CRM software

Job description

Job Summary

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You’ll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.

Principal Duties and Responsibilities

Active selling Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory. Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects. Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction. Understands the market and keeps customers informed Owns the customer relationship Solicits sales opportunities with new and existing customers Introduces new programs to customers Closes on sale opportunities Manages leads and customers in the Company’s CRM management system Manages aged inventory and accounts receivable Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice. Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns. Strategic Develops programs based off customer needs Creates ongoing and growing business Develops a plan for the business Focuses on targets and updates through CRM management Focuses on meeting business plans Conducts Customer Business Reviews Introduces New product expansion/market Prepares various reports and correspondence as required Performs other duties as required

Training

We will provide the necessary training for you to: Generate sales based on company standards and expectations. Negotiate with customers to grow sales. Understand the importance of gross margin and the company’s collection process.

Behavior

We expect you will be: Demonstrates a strong entrepreneurial spirit Responsible and trustworthy to work under little supervision Highly motivated and enthusiastic Good interpersonal skills and a good communicator Team player and goal oriented Reliable and maintain good attendance Professional and respectful Able to pass a drug test.

Qualifications

Work Experience, Certifications and Education Minimum 3 years of work experience in customer service. Working experience in sales, preferably with product, industry, and market knowledge. Ability to understand technical specifications of products and communicate their benefits effectively to customers. Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred Understanding of basic accounting and business concepts. Proficiency in the use of the English language in reading, writing and speaking.

Competencies

Achievement, motivation and perseverance Composure and resiliency Influence and persuasion Initiating action Negotiating Relationship building.

Salary Pay Range

Salary Pay Range: $75,000 annually dependent on experience* *pay range may be adjusted depending on cost of living Bonus/Incentive Pay: Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.

Benefits currently offered to our employees

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.

Please watch our welcome video below to learn more about UFP Industries! Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.