Account Manager - BigChange

Simpro Software; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Simpro Software in Miami seeks an Account Manager to maintain regular, planned communication with customers, resolve issues, and help maximize product utilization for long-term success.

You will guide clients through the Simpro journey, identify workflow inefficiencies, promote relevant modules and training, and drive satisfaction through proactive support and collaboration.

Qualifications

• Experience in a customer-facing role (Account Management or technical implementation in a SaaS company) is preferred.
• Customer-centric approach with ability to deliver best outcomes for customers.
• Proactive, collaborative, and able to work across teams to deliver commercial results.
• Strong interpersonal skills and ability to build trust with stakeholders at all levels.
• Experience with business processes software in a customer-facing role is a plus.
• Ability to explain complex technical topics clearly to customers.

Responsibilities

• Maintain regular, planned communication with nominated accounts focusing on retention.
• Guide customers through the Simpro journey and facilitate available resources.
• Identify inefficiencies between customers and software/workflows and update customers on new features.
• Drive customer satisfaction via support and account-based activities (phone, on-site visits, email).
• Be a trusted advisor and provide regular updates to customers and colleagues.

Skills

Customer-facing

SaaS experience

Stakeholder management

Troubleshooting

Job description

Job Context

The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

Job Context

The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

What You’ll Do

• Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
• Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
• Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
• Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
• Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
• Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
• This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.

What You’ll Bring

• Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.
• Have a customer-centric approach, with a desire to deliver the best for our customers.
• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
• Experience working with business process software in a customer-facing role would be a benefit.
• Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
• Exceptional customer service and troubleshooting/problem solving skills.
• Ability to work effectively under pressure and to perform well in a team dynamic.

Our Core Values

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

• Please note, no agencies will be accepted in the recruitment of this role.