Account Manager - BigChange

Simpro Group; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Simpro Group is seeking an Account Manager in our Miami office to nurture customer relationships and drive long-term success for our SaaS solutions.

You will maintain proactive communication, guide customers through our platform, and identify opportunities to improve workflows while upselling value-added products and training. This role requires collaboration across teams and a strong customer-first mindset.

Qualifications

• Experience in a customer-facing role such as Account Management or SaaS implementation.
• Customer-centric mindset with the ability to collaborate across teams.
• Comfort conveying technical topics in simple terms and solving issues quickly.

Responsibilities

• Maintain regular, planned communication with nominated accounts focusing on retention.
• Guide customers through the Simpro Group journey and facilitate resources.
• Identify inefficiencies between customers and their software/workflows and inform about updates.
• Drive customer satisfaction via support and account-based activities.
• Be a trusted advisor and provide regular updates to customers and colleagues.
• Understand issues and capitalize on opportunities to upsell revenue-generating products.

Skills

Account management

SaaS customer-facing

Cross-functional collaboration

Proactive communication

Troubleshooting

Problem solving

Relationship building

Technical implementation

Tools

CRM software

Job description

## Account Manager - BigChangeApply: Miami Office: Full time: Posted Yesterday: JR102216**Job Context**The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.**What You’ll Do*** Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.* Guide the customer throughout the Simpro Group journey and facilitate all resources offered.* Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.* Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).* Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.* Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.* This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.**What You’ll Bring*** Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.* Have a customer-centric approach, with a desire to deliver the best for our customers.* Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.* Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.* Experience working with business process software in a customer-facing role would be a benefit.* Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.* Exceptional customer service and troubleshooting/problem solving skills.* Ability to work effectively under pressure and to perform well in a team dynamic.**Our Core Values****We Are One Team****We Are Customer Centric** **We Are Growth Minded** **We Are Accountable** **We Celebrate Success** Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.**\\*Please note, no agencies will be accepted in the recruitment of this role.**