Account Manager: AI‑Driven FinTech (Commission/Equity)

Flex; Oregon; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Commission-based incentive plan

Job summary

Flex is seeking an Account Manager to own a portfolio of high-growth customers, driving adoption, retention, and expansion across our FinTech SaaS financial products. You will turn customer feedback into actionable recommendations to shape future features and be the voice of the customer within Flex.

You will build relationships, identify growth opportunities, and collaborate with Sales, Product, Risk, and Operations to deliver measurable business outcomes.

Qualifications

• 2–5 years of experience in Customer Success or Account Management within FinTech or SaaS.
• Proven ability to manage a book of business, drive renewals, and expand account value.
• Excellent communication skills, able to distill complex financial topics into clear insights.

Responsibilities

• Own customer relationships: be the main point of contact for a portfolio of clients, ensuring onboarding, satisfaction, engagement, and long-term retention.
• Drive revenue growth: identify opportunities to expand customer value and align new Flex solutions to their business needs.
• Proactively manage accounts: analyze customer health, usage, and spend to anticipate needs and mitigate churn risk.
• Influence product direction: gather feedback to shape future features, workflows, and user experiences.
• Build scalable processes: design and document customer success playbooks for a fast-moving startup.
• Collaborate cross-functionally: partner with Sales, Product, Risk, and Operations to deliver a seamless experience.

Skills

Account Management

Customer Success

FinTech

SaaS

Job description

Flex is seeking an Account Manager to own a portfolio of high-growth customers, driving adoption, retention, and expansion across our FinTech SaaS financial products. You will turn customer feedback into actionable recommendations to shape future features and be the voice of the customer within Flex.

You will build relationships, identify growth opportunities, and collaborate with Sales, Product, Risk, and Operations to deliver measurable business outcomes.