Account Manager, Ada Accelerate (Fully Remote)

Ada; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Ada is seeking a renewal-focused customer-facing professional to own renewals, reduce churn, and drive expansion in a fast-growing B2B SaaS environment.

You will monitor usage, flag risk early, and collaborate with customers to demonstrate value while working closely with sales and success teams to ensure long-term success and satisfaction.

Join Ada and help scale a customer-centric renewal machine that rewards proactive engagement and measurable outcomes.

Qualifications

• 1+ year in customer-facing or commercial roles (e.g., Account Manager or BDR).
• Experience in B2B SaaS is a plus.
• Able to juggle many accounts with attention to detail.

Responsibilities

• Own renewal opportunities and hit retention targets, initiating conversations early.
• Monitor usage, detect risk, and build proactive renewal plans.
• Highlight value through regular check-ins and connect Ada to resolved issues.
• Forecast expansion and keep Salesforce updated with renewal data.

Skills

Customer-facing experience

Organized

Analytical mindset

Job description

• Retain your book by owning renewals and hitting retention targets, starting conversations early.
• Keep customers healthy by tracking usage and automation rates, spotting risk, and building plans.
• Show value through regular check-ins and connect Ada to resolved conversations or cost savings.

Growth:

• Find expansion opportunities like higher volume, new channels, or new use cases.
• Build relationships with day-to-day contacts and decision-makers who own renewals.
• Forecast accurately by keeping Salesforce updated with clear renewal and pipeline data.

Skills & Fit:

• 1+ year in customer-facing or commercial roles like Account Manager or BDR, ideally in B2B SaaS.
• Organized and comfortable juggling many accounts without letting things slip.
• Coachable, curious about business numbers, and calm when customers are frustrated.

Ada

Ada is an AI customer service company that helps enterprise companies deliver extraordinary customer experiences through automation. Established in 2016, Ada has powered over 5.5 billion interactions for brands like Square and YETI, backed by over $250M in funding and driven by a culture of growth and continuous improvement.