Account Manager 1

Sheer Logistics; Chicago (IL); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Sheer Logistics in Chicago is seeking an Account Manager to act as the primary communication link between customers and the Sales team, focused on load growth and delivering exceptional service to assigned accounts. You will manage relationships, build loads, provide rapid support, and coordinate tracking, appointments and document retrieval in a fast-paced environment.

The role is hybrid: Chicago office Tuesday–Thursday, remote Monday and Friday, with a base salary of $55,000–$70,000 plus

Qualifications

• High school diploma or GED required; BA/BS preferred.
• 3PL experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Serve as the accountable party across the collective Book of Business.
• Manage and maintain relationships to nurture existing customers and gain wallet share.
• Provide exceptional customer service on assigned accounts to drive load growth.
• Support operations with Load Building, Track & Trace, Appointment Setting and Document Retrieval.

Skills

Phone skills

Customer service

Computer literacy

Geography knowledge

Multitasking

Professionalism

Decision making

Education

High School Diploma or GED

BA/BS degree or equivalent

Job description

Sheer Logistics is a leading logistics services provider, with a focus on transparency and value, providing clients with a comprehensive offering of technology enabled supply chain and logistics solutions including managed transportation, multi-modal brokerage, consulting, and other complimentary services.

Our mission is to build trusting relationships that consistently deliver extraordinary results to employees, shippers, carriers and suppliers. Transparency is our foundation, because having complete information allows clients to make better decisions. It saves time, it’s better for business, it’s better for people, and ultimately, it’s better for the long-term relationships we cultivate.

Position Summary:

Sheers Account Managers act as a resource to specific accounts within Sheer Logistics to enable load growth and provide exceptional levels of customer service. The Account Manager acts as the primary source of communication between the customers and the Sales team directly tied to their assigned account(s), the Account Manager will be directly communicating with the account(s) they are assisting to grow.

Essential Functions:

• Serve as a responsible party across collective Book of Business
• Manage and maintain relationships to nurture existing customers and further gain wallet share
• Provide exceptional customer service on assigned account(s) to ensure load count growth
• Provide immediate support to collective Book of Business through managing operational tasks: Load Building, Track &Trace, Appointment Setting and Document Retrieval
• Daily dispatching and providing a high level of customer service in a fast-paced and ever-evolving environment
• Thorough communication with all dedicated accounts and associated Sales Reps
• Keep updated and timely records of customer interactions and transactions
• Problem resolution to the satisfaction of your carriers/customers and Sheer Logistics

Education and/or Experience:

• High School Diploma or GED equivalent
• BA/BS degree or equivalent experience preferred
• 3PL experience preferred

Knowledge, Skills and Abilities:

• Excellent phone, communication, and customer service skills
• Computer literacy and proficiency
• Working knowledge of basic geography
• Sound judgement and professionalism
• Ability to multitask
• Embrace the unknown of each day

Compensation:

$55,000 - $70,000 plus commission plan tied to book of business .

Work Location:

This position will work out of Sheer's Chicago office Tuesday-Thursday and remote Monday and Friday.

Working Conditions and Physical Demands:

Sedentary inside office work with limited exposure to weather conditions.