Account Manager

Wallace Finance; West Plains (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Monthly bonuses

Job summary

Wallace Finance in West Plains, Missouri is seeking a friendly and outgoing Account Manager to provide outstanding customer service and manage loan processes. You will assist customers with their questions, keep in touch with them regarding their loan status, and help them with overdue payments.

This role requires a positive attitude and the ability to work well with people. Wallace Finance offers opportunities for growth and competitive employee benefits including health insurance, 401(k) plans, and monthly bonuses.

Qualifications

• Must be friendly and outgoing.
• Ability to assist customers both in-person and over the phone.
• Prior experience in a customer-facing role preferred.

Responsibilities

• Provide quick and friendly customer service in person or over the phone.
• Prepare loan documents and manage the application process.
• Maintain positive relationships with customers regarding their loan status.
• Help customers with overdue payments.
• Partner with management to grow the business.

Skills

Customer service skills

Communication

Relationship management

Basic financial knowledge

Job description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing! We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, low-cost employee health, dental, vision, and life insurance for full‑time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities Include

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.