Account Manager

Wallace Finance; Tahlequah (OK); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays and vacation

Monthly bonus

Job summary

Wallace Finance is seeking an Account Manager in Tahlequah, OK to deliver exceptional customer service and manage loan-related interactions. The role involves handling payments, preparing documents, and maintaining positive customer relationships.

As part of Wallace Management Company with a network of branches, you’ll contribute to meeting branch targets, supporting customers, and ensuring a smooth loan process. This full-time role may require occasional travel.

Qualifications

• Strong interpersonal and communication skills essential.
• Ability to handle loan payments and documentation accurately.
• Proven ability to build positive customer relationships.

Responsibilities

• Provide quick, friendly customer service in person or over the phone.
• Prepare loan documents and manage the application process.
• Create and maintain positive relationships with customers and monitor loan status.
• Contact customers about overdue payments and help them get back on track.
• Collaborate with management to maintain branch standards and grow the business.

Skills

Customer service

Communication

Sales experience

Job description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states and growing! We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, low-cost employee health, dental, vision and life insurance for full time team members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities Include

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with management to maintain branch operating standards and grow the business

This position may require occasional travel.