Account Manager

TransPerfect Connect; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

TransPerfect Connect is looking for an Account Manager in Washington, D.C. This role involves developing new business relationships and providing first-level support to existing clients.

The ideal candidate will excel in communication, problem-solving, and client satisfaction. Responsibilities include researching prospective clients, negotiating rates, and educating clients about the translation process. A Bachelor's degree or equivalent experience is required.

Qualifications

• Excellent written and verbal English communication skills.
• Minimum Bachelor's degree or equivalent.
• Excellent problem solving and analytical skills.
• Strong interpersonal skills.
• Effective time management.

Responsibilities

• Develop prospective clients through various strategies.
• Create accurate spreadsheets of prospective client data.
• Foster and close new clients through various means.
• Negotiate rates and deadlines with clients.
• Educate clients about the translation process.

Skills

Excellent written communication

Excellent verbal communication

Problem solving skills

Analytical skills

Interpersonal skills

Time management

Education

Bachelor's degree or equivalent

Job description

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Description

• Develop prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
• Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
• Perform other special projects or duties when required

Qualifications

• Excellent written and verbal English communication skills
• Minimum Bachelor’s degree or equivalent
• Excellent problem solving and analytical skills
• Strong interpersonal skills
• Effective time management