Account Manager

TransPerfect Connect; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

TransPerfect Connect is seeking an Account Manager in Philadelphia to develop new business relationships and support existing clients. The role requires research for prospective clients, maintaining accurate spreadsheets, and cold-calling potential clients. A Bachelor's degree and excellent communication skills are necessary.

The ideal candidate has proven sales lifecycle experience and a track record of achieving sales targets. This position offers the opportunity to work in a dynamic environment focused on client satisfaction.

Qualifications

• Bachelor's degree required.
• Excellent English written and verbal communication skills.
• Proven sales lifecycle experience with a track record of achieving targets.

Responsibilities

• Develop new business relationships and support existing clients.
• Research and identify prospective clients.
• Create and maintain accurate client data spreadsheets.
• Cold-call prospective clients.
• Negotiate rates and deadlines with clients.
• Follow up with clients to ensure satisfaction.

Skills

English communication skills

Sales lifecycle experience

Problem-solving skills

Analytical skills

Interpersonal skills

Time-management skills

Education

Bachelor's degree

Job description

About TransPerfect

TransPerfect was founded with a mission to help the world’s businesses navigate the global marketplace. Today we have grown to be an industry leader, helping clients globalize their business no matter the service they need. We provide a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and technology solutions.

Position Overview

The role of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities

• Research prospective clients through internet research, trade show lists, referrals, yellow pages, professional directories, and personal investigation.
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses, and other information.
• Generate daily mailings to prospective clients using updated and accurate spreadsheets.
• Cold‑call prospective clients.
• Creatively solve problems to improve current new business development strategy.
• Negotiate rates and deadlines with prospective and current clients.
• Educate prospects and existing clients regarding the translation process, including rates, turnaround time justification, and competitors’ information.
• Liaise with production to ensure jobs are handled appropriately and with keen attention to detail, resulting in a perfect product.
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service.
• Research and understand all industries TransPerfect markets to, including industry leaders, current events, and other pertinent data.
• Perform other special projects or duties when required.

Qualifications

• Minimum Bachelor’s degree.
• Excellent English communication skills (written and verbal).
• Proven sales lifecycle experience – lead generation through business closing.
• Proven track record of achieving sales targets.
• Excellent problem‑solving and analytical skills.
• Strong interpersonal skills.
• Effective time‑management skills.