Account Manager

TransPerfect; Washington (Washington County); On-site; USD 65,000 - 90,000; Full time

Job summary

TransPerfect is seeking an Account Manager to develop new business relationships and serve as the first level of client support. You will educate clients about the translation process, coordinate with production, and closely monitor delivery and quality to ensure client satisfaction.

The role requires strong English communication, a bachelor’s degree or equivalent, and excellent problem solving and time management skills.

Qualifications

• Bachelor's degree or equivalent.
• Excellent written and verbal English communication skills.
• Excellent problem solving and analytical skills.
• Strong interpersonal skills.
• Effective time management.

Responsibilities

• Develop prospective clients through strategies such as internet research, trade show lists and referrals.
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers and addresses.
• Foster and close new clients through referrals, cold calling and networking.
• Problem solve to improve new business development strategy.
• Negotiate rates and deadlines with prospective and current clients.
• Educate clients about the translation process, rates, turnaround times and competitors.
• Coordinate with production to ensure jobs are handled with attention to detail.
• Follow up with clients to ensure satisfaction with delivery, quality and service.
• Research industries TransPerfect markets to understand leaders and current events.
• Perform special projects or duties as required.

Skills

Prospecting

Negotiation

Client relations

Project coordination

Communication

Education

Bachelor's degree

Job description

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Description:

• Develop prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
• Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect's rates, justification for turnaround time and competitors' information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
• Perform other special projects or duties when required

Qualifications:

• Excellent written and verbal English communication skills
• Minimum Bachelor's degree or equivalent
• Excellent problem solving and analytical skills
• Strong interpersonal skills
• Effective time management