Account Manager

TransPerfect Connect; North Carolina; On-site; USD 55,000 - 90,000; Full time

Job summary

TransPerfect Connect is seeking an Account Manager to develop new business relationships and serve as the first line of support for existing clients. You will research prospective clients, manage data in the CRM, and help guide discussions from initial contact to close.

In this role, you will negotiate rates and deadlines, educate clients about our translation processes, and coordinate with production teams to ensure high-quality, on-time deliverables while maintaining strong customer

Qualifications

• Bachelor's degree required.
• Excellent English communication skills (written and verbal).
• Proven sales lifecycle experience from lead generation to closing.
• Ability to organize multiple priorities and manage time effectively.
• Strong customer orientation and relationship-building abilities.

Responsibilities

• Research prospective clients through various strategies (internet, events, directories).
• Create and maintain accurate client data in the CRM.
• Cold call prospective clients and develop new business opportunities.
• Negotiate rates and deadlines with clients and ensure alignment with project timelines.
• Coordinate with production and support teams to ensure high-quality, on-time deliverables and client satisfaction.

Skills

English communication

Sales lifecycle

Lead generation

Negotiation

CRM data management

Time management

MS Office

Customer orientation

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Who We Are

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate data within a CRM of prospective client data including names, titles, phone numbers, addresses and various other information
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties when required

Who We Are Looking For

• Interest in long-term career growth with unlimited earning and advancement potential through sales and project management
• Minimum Bachelor’s degree
• Excellent English communication (written and verbal) skills
• Proven sales life cycle experience - lead generation through business closing
• Proven track record in achieving sales targets
• Possesses the ability to consistently and predictably advance customer commitment on a weekly basis in order to navigate a complex and lengthy sales cycle
• Ability to organize and manage multiple priorities and determine the relative importance/ business impact of each activity
• Capability to understand market requirements; trends, dynamics, expectations, and competitive forces
• Strong customer orientation -- advocates on behalf of the customer’s needs/requirements
• Develop and execute strategies to build share of customer and long-term relationships within the territory, and continually grow our customer’s understanding of TransPerfect’s product and service offerings
• Maintain on-going relationships with customers to ensure maintenance of current base as well as growth of new sales
• Proficiency in Microsoft Office Suite
• Ability to thrive in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills