Account Manager

Avantis Education; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Avantis Education is seeking a dedicated Account Manager to support customers in the Western US. This full-time, remote role involves onboarding, training, and ensuring customer satisfaction with their educational technology products. The ideal candidate should have experience in customer service or sales, excellent interpersonal skills, and a passion for education. Join a fast-paced, innovative company making a meaningful impact in classrooms.

Benefits

Vision insurance

Medical insurance

401(k)

Qualifications

• Experience in customer service, sales, or education.
• Ability to work in a fast-paced environment.
• Skills in an additional language.

Responsibilities

• Monitor and evaluate customer onboarding.
• Build and maintain strong customer relationships.
• Manage customer expectations and resolve issues.

Skills

Training with instructional technology tools

Collaborative work

Customer service

Sales

Technology understanding

Interpersonal skills

Tools

CRM

Online sales tools

Job description

Direct message the job poster from Avantis Education

Salary dependent on skills and experience

Full-time, Permanent

Remote role, US NAM Western Region

What you’ll love about this role

You will be joining a fast-paced, multi award-winning, market leading Educational Technology Company with a headquarters in Chicago, covering the Western Region of the US. As a Company Avantis has focused on education, which has enabled us to drive new technology concepts exclusively for the classroom. Our ethos of challenging the status quo and constantly improving classroom technology has enabled us to create some of the most recognizable and innovative brands in the US education technology market.

What will you be doing

The Account Manager will be responsible for ensuring our new and existing customers in a specified territory are fully supported, onboarded, kept informed, account managed and ready to use our products and services at the beginning of their customer journey. The initial territory would be the West region with a focus on California. However, we may adjust the focus based on the needs and efficiencies we establish as the account matures.

You will work cohesively with all parts of the organization to support our customers by coordinating and delivering tailored training ensuring that all steps of the onboarding process have been completed. You will share best practice, complete new feature demonstrations and raise awareness of complimentary products in the company portfolio.

This role requires the monitoring of the early customer journey and pro-active communication to customers and partners by both phone and email. You will have a crucial role by setting the foundations for our customers to guarantee they have the base knowledge to build upon and efficiently implement this technology into the classroom. While most sessions are online, some local travel is essential where customers require onsite training and or support.

The Account Manager will work under the direction of the VP of Key Accounts & Strategic Partnerships and work closely with other internal teams to drive scale and retention.

Key responsibilities will include

• Monitor and evaluate customer onboarding
• Work closely and collaboratively with internal teams to ensure customers have a seamless experience
• Effectively communicate with end users to ensure training is completed
• Keep accurate records of communication with customers
• Use internal systems and keep records up to date
• Serve as the primary point of contact for our customers.
• Build and maintain strong, long-term customer relationships.
• Understand customer needs and ensure timely delivery of solutions.
• Collaborate with internal teams to meet customer objectives.
• Manage customer expectations and resolve issues or conflicts.
• Identify opportunities to upsell or cross-sell services/products.
• Monitor and report on account performance and key metrics.
• Prepare regular reports on customer activity and progress.
• Assist in contract renewals and negotiations.
• Ensure customer satisfaction and retention through excellent service.
• Grow the account by leveraging the success and scaling into the schools and the district.

Knowledge, skills, experience and qualifications

• Experience of training with instructional technology tools
• Able to work in a fast paced, high growth environment
• Be able to build a rapport quickly with stakeholders
• The ability to work collaboratively across internal teams to achieve success
• Access to a vehicle for travel purposes
• Experience or understanding the use of technology in classrooms
• Experience working with CRM and online sales tools
• Experience in either customer service, sales, retention or education
• Broad understanding of technology and, preferably, its use in education
• Skills in an additional language

Personal attributes

• An outgoing, confident individual with excellent interpersonal skills who is able to quickly build strong rapport with customers
• A quick learner who is able to assimilate new information and shows a passion for self-development
• A well-organised approach to managing workload, being able to prioritise effectively and demonstrate strong time-management skills
• Resilient and resourceful with a can-do attitude
• High levels of energy, passion and motivation
• High standards of integrity and ethics
• Target orientated

As the Account Manager, you will have the opportunity to make a meaningful impact on the lives of students and educators within the region, if this sounds like you, we can’t wait to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Media and E-learning

Referrals increase your chances of interviewing at Avantis Education by 2x

Inferred from the description for this job

Vision insurance

Medical insurance

401(k)

Get notified about new Account Manager jobs in United States.

National Account Manager, Walmart/Sam's Club

Regional Account Manager Foodservice, East

Regional Account Manager Foodservice, East

United States $120,000.00-$130,000.00 2 weeks ago

National Account Manager - Grocery - Consumer Package Goods

United States $90,000.00-$100,000.00 2 weeks ago

New York City Metropolitan Area 3 weeks ago

Regional Account Manager Foodservice, East

Regional Account Manager Foodservice, West

United States $110,000.00-$135,000.00 2 weeks ago

Regional Account Manager Foodservice, East

Cincinnati, OH $140,000.00-$180,000.00 4 days ago

Regional Account Manager Foodservice, West

Regional Account Manager Foodservice, West

District of Columbia, United States 3 weeks ago

Senior National Account Manager (Retail)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.