Account Manager

Law Office of Randall & Johnson; United States; Remote; USD 50,000 - 72,000; Full time

Benefits offered by this job

Work from home

Promotional opportunities

Sick leave

Paid time off

Paid holidays

401K with employer matching

Cost reimbursements

Health/Dental/Vision insurance plans

Dependants coverage available

Job summary

Law Office of Randall & Johnson in the United States seeks an Account Manager to assist attorneys and the Sales Manager by qualifying leads, nurturing relationships, and closing sales. The ideal candidate handles high-volume calls in a fast-paced, professional setting while staying on brand.

Position is remote with a requirement to live in Utah or California; 40+ calls daily, 15 minutes per call, and strong note-taking.

Qualifications

• Bachelor’s degree and/or Paralegal Certificate.
• Mastery of English and legal language, written and spoken.
• 1–5 years in a fast-paced role with multiple tasks and polished writing.

Responsibilities

• Qualify leads and handle 40+ calls daily, inbound and outbound.
• Nurture leads in primary and secondary funnels.
• Negotiate effectively using proven methods.
• Communicate with leads, clients, court clerks, and government staff by phone and email.
• Document updates in client files and stay aligned with supervisor.
• Be flexible to assist the team with additional services as needed.

Skills

CRM experience

Sales skills

Microsoft Office

Independence

Team player

Problem solving

Time management

Education

Bachelor’s degree / Paralegal Certificate

Tools

CRM platforms

Microsoft Excel

Microsoft Word

Job description

The Account Manager will assist the attorneys and Sales Manager to qualify leads, nurture relationships, and close sales. The ideal candidate is able to handle high volume sales. This position is targeted towards those interested in a fast-paced, high-intensity sales position which requires being nimble and conversational, while staying on brand and professional.

About Law Office of Randall & Johnson

The Law Firm of Randall & Johnson is a specialized law firm which practices California and Texas law, but is located in Southern California and Utah. We provide employment relief and focused criminal defense representation with quality client support and service. We are entrepreneurs and strong advocates for the less fortunate and disadvantaged. As a founder and owner-run business, we strive to make the workplace a friendly and supportive environment where you enjoy working with your co-workers and serving our clients. We are also a diverse and adaptable group of professionals who value self-starters, problem-solvers, and time-savers and who leverage technology to better support and serve our clients across the state of California and throughout the United States.

Description

About The Law Firm of Randall & Johnson

The Law Firm of Randall & Johnson is a specialized law firm serving clients with California legal needs with its roots in Southern California. With a presence in California and Utah, we provide employment relief and focused criminal law representation with quality client support and service.

We are advocates for the less fortunate and disadvantaged.

As a founder and owner-run business, we strive to make the workplace a friendly and supportive environment where you enjoy working with your co-workers and serving our clients.

We are also a diverse and adaptable group of professionals who value self-starters, problem-solvers, and time-savers and who leverage technology to better support and serve our clients across the state of California and throughout the United States.

About the Position: Account Manager

Job: Account Manager

Promotion Opportunity: There are promotion opportunities within the sales team

Schedule: Monday to Friday, California time, be available during public-facing office hours.

• Job Overview: This position is an account manager position and is targeted towards those interested in a fast-paced, high-intensity environment that requires being nimble and conversational, while staying on brand and professional.
• Account Managers must be able to take on around 30 - 50 calls a day from warm leads, including working with challenging populations, that are seeking reassurance and guidance in a meaningful and kind manner.They must be able to engage intentionally and respectfully, creating a relationship that carries the brand’s motto of helping our clients get their life back.
• Location: Work remotely; no commute required. However, we do require that you live in Utah or California. Living outside of Utah County or Southern Salt Lake County requires prior approval. Position may convert to an in-office position or require regular travel to work with other members of the team, which is currently centered in northern Utah County.

The Account Manager will be responsible for the following:

• Qualify leads. Expected to handle 40+ calls, both outbound and inbound throughout the day, keeping calls under 15 minutes, ensuring attention to detail and accuracy relative to conversation, notes, and information relayed to lead.
• Nurture our leads in the primary and secondary sales funnels
• Negotiate expertly using proven negotiation approaches
• Speak with leads, clients, court clerks, and government employees on the phone and via email
• Be confident and quick at billing
• Copiously document updates in respective Client files
• Stay in touch with your supervisor throughout the day
• Be flexible and able to assist the team with additional services as needed

Benefits

• Base pay and bonus pay with a very generous combined expected pay for excellent performance.
• Potential for promotion in the future.
• Sick leave
• Paid time off
• Paid holidays
• Retirement plan with employer matching at Guideline (a top notch 401K provider)
• Cost reimbursements
• Work from home
• Health/Dental/Vision insurance plans depending on hours worked with competitive employer contributions (80% contribution to a nationwide UHC plan). Also includes coverage for dependants at a lower contribution.

Required Qualifications:

• Must love sales and talking to people.
• Bachelor’s degree and/or Paralegal Certificate.
• Mastery of the English and legal language, both written and spoken
• Preferred undergraduate majors: Communications, Business, Humanities, English, Social Work, Political Science, or similar writing-focused liberal arts degree
• Desire to help people move forward from their pasts
• 1-5 years of experience in a fast-paced position which requires managing multiple tasks and providing polished writing products preferred.
• Desire to work hard every day with a no excuses attitude.
• Healthily competitive with a desire to continually improve.

Required Skills:

• Excellent client relationship management skills: Includes asking for contact information, understanding the lead’s “why” and helping them get there by creating insightful and engaging conversation. Being able to follow up in a timely manner, multiple times over the course of time based on next step for lead.
• Be a fast learner comfortable in setting with repetitive actions. You do not have to know about law, but you need to be willing and quick to learn, as well as resourceful.
• Strong computer and internet skills including knowledge of Microsoft Office, including Word and Excel.
• Familiar with CRM and sales platforms. Ability to work quickly, using multiple tabs, screens, and platforms to incorporate notes, invoices, contracts, etc.
• Affable disposition who enjoys team camaraderie.
• Self-starter, ability to prioritize, stay on task, and work independently.
• A problem solver who strives to reduce the workload on others by finishing tasks without leaving loose ends.
• Goal-oriented and efficient, while remaining thorough and accurate.
• Ability to work independently, manage large workloads, and keep deadlines

Necessary Equipment:

• Own functioning computer and daily access to stable high speed internet
• Valid driver’s license

Salary

$50,000 - $72,000 per year