Account Manager

Advantage Partners; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Advantage Partners is seeking an Account Manager for a full-time remote role, responsible for managing client renewals and driving growth. The position requires experience in renewals or sales, strong project management skills, and a focus on client success. The role offers a competitive salary and potential for bonuses.

Qualifications

• 2+ years experience in account management or sales.
• Proven track record of managing a large book of business.
• Experience in security & compliance is a plus.

Responsibilities

• Own the end-to-end quarterly renewal process.
• Serve as the primary contact for the entire renewal lifecycle.
• Achieve and exceed over 100% quarterly NRR.

Skills

Project management

Relationship building

Problem solving

Communication

Tools

Salesforce

DocuSign

Mixmax

Job description

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Senior Manager, Customer Success at Advantage Partners

We are seeking an Account Manager! This is a full-time remote role for an Account Manager who will own the full lifecycle of client renewals and expansion, from post-service delivery through confirmation of renewal. Your primary focuses will be driving Net Revenue Retention (NRR) and identifying opportunities for account growth, ensuring a seamless and valuable experience for our clients.

Responsibilities:

• Own the end-to-end quarterly renewal process for a portfolio of firm clients.
• Serve as the primary contact for the entire renewal lifecycle and ensure the client schedules their next service.
• Achieve and exceed over 100% quarterly NRR by serving as a trusted advisor to firm clients related to their security & compliance goals.
• Identify and pursue expansion opportunities with existing accounts in order to meet a quarterly expansion target (cross-sells and upsells).
• Partner with Customer Success and third-party partners to assess customer health and drive the appropriate renewal solution.
• Monitor and report on renewal pipeline and forecast retention rates in order to achieve quarterly NRR targets.
• Proactively address client issues or concerns that may impact renewal likelihood.
• Leverage existing processes to surface client feedback (NPS) and contribute to our advocacy programs.

Qualifications:

• 2+ years experience in account management, renewals, or sales, preferably in a B2B or professional service environment.
• Proven track record of managing a large book of business and hitting retention and expansion targets.
• Strong project management and relationship-building skills.
• Familiarity with account planning frameworks.
• Experience with Salesforce and DocuSign required.
• Experience with Mixmax is a plus.
• Experience in security & compliance is a plus.

How to be successful in this role:

• Proven ability to achieve retention and expansion targets
• Adept at problem solving and eager to learn
• High degree of organization and quality of work
• Strong written and verbal communication
• Effective and efficient prioritization skills
• Ability to follow and repeat specific processes

About Advantage Partners

Advantage Partners was founded in early 2023 as a full-fledged professional services and audit firm. Our goal is to help our clients achieve compliance with ease and simplicity and serve as guides throughout the process. We’re committed to our client’s long term success and lead with a quality first approach in all of our work.

The US annualized OTE (On Target Earnings) range for this position is $70,000-$90,000 with a pay mix of 80/20 (base/commission). This position is eligible for benefits and bonus program.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Computer and Network Security

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