Account Manager

Lendsqr; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Lendsqr is expanding its presence internationally and currently hires resident employees in Nigeria to manage operations. This role owns client relationships, serves as the liaison between customers and internal teams, and ensures timely delivery of solutions aligned with customer needs.

You will be the primary point of contact for customers, assist via email, phone, online presentations, and meetings, and build trusted advisor relationships with key accounts while monitoring product usage to

Qualifications

• 2:1 degree in Engineering, Business management or related field.
• 1–2 years of relevant work experience in product management, sales, customer support or related.
• Strong knowledge of fintech and technical products.

Responsibilities

• Be the primary point of contact and build long term relationships with customers.
• Assist customers via email, phone, online presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts and executive sponsors.
• Ensure timely and successful delivery of solutions according to customer needs.
• Communicate progress of initiatives to internal and external stakeholders.
• Monitor and analyze customer usage of the product.

Skills

Relationship management

Customer communication

Analytical thinking

Product knowledge

Education

Bachelor's degree (2:1) in Engineering, Business or related field

Tools

CRM software

Job description

About the role

Lendsqr is building its presence in multiple countries and currently hires employee residents in Nigeria to manage operations. This role owns client relationships, acts as the liaison between customers and internal teams, and ensures timely delivery of solutions aligned with customer needs.

What you'll do

• Be the primary point of contact and build long term relationships with customers
• Assist customers via email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts and executive sponsors
• Ensure timely and successful delivery of solutions according to customer needs
• Communicate progress of initiatives to internal and external stakeholders
• Monitor and analyze customer usage of the product

What they're looking for

• Minimum 2:1 degree in Engineering, Business management or related field
• 1 to 2 years of relevant work experience in product management, sales, customer support or related
• Strong knowledge of fintech and technical products
• Excellent interpersonal and written/verbal communication skills
• Detail oriented with high analytical and problem solving abilities

For applicants in Nigeria

• The listing states Nigeria as the hiring location and notes remote work while employing in Nigeria
• Timezone expectations are not specified; confirm before interviewing
• The listing indicates a Nigerian employee hiring model, not contract or visa notes
• Pay currency is not explicitly stated; compensation structure includes base pay and incentives