Account Manager

TransPerfect; Denver (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

TransPerfect, based in Philadelphia, seeks an Account Manager to develop new business relationships and support existing clients. You will manage time effectively, solve problems, and communicate clearly with clients and teams.

The role emphasizes relationship-building, professional English communication, and strong interpersonal skills to ensure client success and growth.

Qualifications

• Bachelor's degree or equivalent required.
• Excellent written and verbal English communication abilities.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Develop new business relationships and serve as first-level support for existing clients.
• Demonstrate effective time management and prioritization.
• Show strong problem-solving and analytical abilities in client scenarios.
• Maintain excellent interpersonal communications with clients and internal teams.

Skills

Communication

Relationship building

Time management

Problem solving

Analytical skills

Interpersonal skills

Written English

Education

Bachelor's degree

Job description

• Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
• Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
• Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
• Perform other special projects or duties when required

We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success We have 90 offices worldwide but this particular opportunity is based in our Philadelphia office. We offer career development and an attractive bonus plan and social events are organized frequently

Position Summary:

• The position of the Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients
• Effective time management
• Excellent problem solving and analytical skills
• Strong interpersonal skills
• Minimum Bachelor’s degree or equivalent
• Excellent written and verbal English communication skills