Account Manager - Life Sciences

TransPerfect; North Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

TransPerfect in the United States (North Carolina) is seeking an Account Manager to develop new business relationships and serve as the first level of client support, coordinating with production teams to ensure quality service.

This role requires a Bachelor's degree, proven sales experience, strong English communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Excellent English communication (written and verbal) skills.
• Proven sales lifecycle experience—from lead generation to closing.

Responsibilities

• Research prospective clients using internet research, trade show lists, referrals and directories.
• Create accurate CRM data for prospective clients (names, titles, phone numbers, addresses).
• Conduct cold calls to prospective clients.
• Negotiate rates and deadlines with clients.
• Educate clients about translation process and TransPerfect offerings.
• Coordinate with production to ensure timely, accurate delivery and quality.

Skills

Lead generation

Sales lifecycle

CRM data entry

Cold calling

Negotiation

English communication

Time management

Customer orientation

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate data within a CRM of prospective client data including names, titles, phone numbers, addresses and various other information
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect's rates, justification for turnaround time and competitors' information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties when required

Who We Are Looking For:

• Interest in long-term career growth with unlimited earning and advancement potential through sales and project management
• Minimum Bachelor's degree
• Excellent English communication (written and verbal) skills
• Proven sales life cycle experience - lead generation through business closing
• Proven track record in achieving sales targets
• Possesses the ability to consistently and predictably advance customer commitment on a weekly basis in order to navigate a complex and lengthy sales cycle
• Ability to organize and manage multiple priorities and determine the relative importance/ business impact of each activity
• Capability to understand market requirements; trends, dynamics, expectations, and competitive forces
• Strong customer orientation -- advocates on behalf of the customer’s needs/requirements
• Develop and execute strategies to build share of customer and long-term relationships within the territory, and continually grow our customer’s understanding of TransPerfect's product and service offerings
• Maintain on-going relationships with customers to ensure maintenance of current base as well as growth of new sales
• Proficiency in Microsoft Office Suite
• Ability to thrive in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect's GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values