Account Executive (Entry-Mid Level)

Socket.dev; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

TransPerfect in Durham, NC seeks an Account Executive to drive new business and support existing clients. You will research prospects, enter accurate CRM data, and initiate cold calls to build opportunities through a full sales cycle.

Required is a Bachelor's degree and exceptional English communication. You must manage multiple priorities, negotiate timelines, and educate clients on translation services to ensure a top-tier experience.

Qualifications

• Bachelor’s degree required.
• Excellent communication skills in English (written and verbal).
• Ability to move prospects through a lengthy sales cycle.
• Strong organizational skills to handle multiple priorities.

Responsibilities

• Research prospective clients through various strategies (internet, lists, referrals).
• Create accurate data in CRM for prospective clients (names, titles, contacts).
• Cold call prospective clients to generate new business opportunities.
• Develop and execute strategies to grow share of customer and long-term relationships.
• Negotiate rates and deadlines with clients while maintaining service standards.
• Educate clients on translation processes, turnaround times, and competitors’ information.
• Coordinate with production to ensure high-quality delivery and attention to detail.
• Maintain ongoing client relationships and follow up on satisfaction.

Skills

Prospecting research

CRM management

Cold calling

Negotiation

Customer service

English communication

Microsoft Office

Education

Bachelor’s degree

Tools

CRM software

Job description

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

The position of Account Executive is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation

• Create accurate data within a CRM of prospective client data including names, titles, phone numbers, addresses and various other information

• Cold call prospective clients

• Creatively problem solve to improve current new business development strategy

• Negotiate rates and deadlines with prospective and current clients

• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information

• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product

• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data

• Develop and execute strategies to build share of customer and long-term relationships within the territory, and continually grow our customer’s understanding of TransPerfect’s product and service offerings

• Maintain on-going relationships with customers to ensure maintenance of current base as well as growth of new sales

• Perform other special projects or duties when required

Who We Are Looking For:

• Minimum Bachelor’s degree

• Interest in long-term career growth with unlimited earning and advancement potential through sales and project management

• Excellent English communication (written and verbal) skills

• Possesses the ability to consistently and predictably advance customer commitment on a weekly basis in order to navigate a complex and lengthy sales cycle

• Ability to organize and manage multiple priorities and determine the relative importance/ business impact of each activity

• Capability to understand market requirements; trends, dynamics, expectations, and competitive forces

• Strong customer orientation -- advocates on behalf of the customer’s needs/requirements

• Proficiency in Microsoft Office Suite

• Ability to thrive in a fast-paced environment

• Excellent problem-solving and analytical skills

• Strong interpersonal skills

• Effective time management skills