Account Manager

Jack; United States; On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Premium medical, dental, and vision

Flexible PTO

Monthly wellness stipend

Free lunches, dinners, snacks, andDrin

Job summary

Jack in San Francisco, a YC-backed, AI-powered recruiting marketplace, seeks a founding Customer Success Manager to own a book of accounts from onboarding to successful hires, working closely with a small, high-velocity team onsite.

You will run demos, manage relationships with top recruiters, and identify expansion opportunities while escalating issues in a fast-paced environment. Competitive compensation and benefits offered.

Qualifications

• 3+ years in customer success, account management, or similar at a fast-moving startup.
• Grindy, high-agency, thrives with many relationships and inbound requests without a rigid playbook.
• Excellent written and verbal communication, comfortable running meetings and demos.
• Based in San Francisco and ready to work onsite five days a week.
• Bonus for experience in talent marketplace, staffing, recruiting, or community-building.

Responsibilities

• Own a portfolio of customer accounts from onboarding to successful hires, as primary contact and handle all workflows.
• Manage relationships with top recruiters in the marketplace to drive placements and keep the ecosystem moving.
• Run product demos, assess hiring needs, close opportunities, and transition customers to ongoing account management.
• Proactively chase stalled searches, unblock recruiters, handle unhappy customers, and escalate issues in a high-volume role.
• Identify organic expansion by understanding customers' businesses and uncovering new roles or hiring needs.

Job description

This is a rare opportunity to join a YC-backed, AI-powered recruiting marketplace as the founding Customer Success Manager. If you want to own a real book of accounts, drive meaningful revenue, and have a direct impact in a fast-growing startup, this role stands out from defined-scope support jobs. You’ll work in person with a small, high-velocity team in San Francisco, shaping the customer success function from the ground up.

What You Will Do

• Own a portfolio of customer accounts from onboarding through to successful hires, serving as the primary point of contact and running every internal workflow yourself.
• Manage relationships with the marketplace’s highest-performing recruiters, helping them consistently make placements and keeping the ecosystem moving.
• Run your own product demos, dig deep into hiring needs, close straightforward opportunities, and transition new customers into ongoing account management.
• Proactively chase down stalled searches, unblock recruiters, handle unhappy customers, and **escalate** pressing issues—this is a high-volume, high-agency role where you set the pace.
• Identify organic expansion opportunities by getting to know your customers’ businesses and uncovering new roles or hiring needs.

What Is Expected

• You have 3+ years in customer success, account management, or a similar role at a fast-moving startup.
• You are grindy, high-agency, and thrive in an environment where you juggle a high volume of relationships and inbound requests without a rigid playbook.
• You have excellent written and verbal communication skills, and you’re comfortable running your own meetings and demos.
• You are based in San Francisco and ready to work onsite five days a week.
• Bonus if you have experience in a talent marketplace, staffing, recruiting, or as a community-builder or creator.

What Is Offered

• Competitive salary of $120,000–$135,000 plus up to $40,000 per year in quarterly revenue-based bonuses tied to your accounts.
• Premium medical, dental, and vision coverage.
• Flexible PTO and a monthly wellness stipend.
• Free lunches, dinners, snacks, and drinks every day.
• Annual company offsites to destinations like Hawaii, Cancun, and Tokyo.

If you want to own outcomes, build deep relationships, and shape the future of customer success in a YC-backed startup, this is your chance.