Technical Account Manager

Besty AI; New York (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Equity

Commission

Job summary

Besty AI is seeking a Technical Account Manager for its SoHo office in Manhattan, NY. You will own high-quality live onboarding sessions, optimize accounts, and guide customers through new features to drive retention and expansion.

This role is fully in-person, with equity, salary plus commission, and faster time-to-go-live for high-value hosts. You’ll act as the primary customer contact during onboarding and beyond, delivering hands-on training and surfacing insights to influence product

Qualifications

• Experience leading live onboarding sessions with customers.
• Ability to train users and align with their goals and workflows.
• Strong communication and problem-solving for customers.
• Proactive in guiding customers through new features and best practices.
• Ability to unblock issues to ensure quick go-live.

Responsibilities

• Run high-leverage live onboarding sessions with key customers and create immediate ROI.
• Configure customer accounts end-to-end and train users on the product.
• Keep customers updated on new features and best practices.
• Be primary contact during and after onboarding to ensure swift go-live.
• Share customer insights with Engineering and onboarding leadership to influence direction.
• Refine onboarding playbooks and documentation as the product scales.

Skills

Onboarding sessions

Customer training

Account optimization

Product mastery

Clear communication

Cross-functional collaboration

Job description

Besty AI is the leading AI-native operating system for the $1T+ short-term-rental and hotel industry. We’re a venture-backed seed stage startup backed by Ridge Ventures, Grand Ventures, and Bungalow Capital.

We’ve raised over $4M from the heads of the Stanford & Berkeley AI labs and investors behind Discord, Fastly, Hugging Face, Covariant, and Replicate.

Besty was founded by a property manager who scaled from 0 to 30 listings in under 10 months, an AI scientist from Yale, and an all-star team of software engineers obsessed with shipping a product loved by hundreds of paying hosts. We’re proud to serve 10,000+ properties worldwide with practical AI applications to make their daily lives easier.

About the Role

We’re hiring a Technical Account Manager who’s ready for outsized ownership and velocity. You’ll run high-quality live onboarding sessions, optimize each account, guide customers through new features, handle tactical questions, and serve as their early-stage partner. Your work directly impacts retention, expansion, and how we scale the market.

This is a fully in-person role at our SoHo office in Manhattan, New York.

The expected compensation for this role is a $75,000 base salary, along with a performance-based bonus and competitive equity.

What You’ll Do

• Run high-leverage live onboarding sessions with key customers and create immediate, measure ROI and set the tone for a long-term partnership
• Configure customer accounts end-to-end and guide customers through the product, delivering hands-on training that matches their goals and existing workflows
• Keep customers current on new features and best practices, handling Q&A with an operator-first mindset
• Act as the primary point of contact during and after onboarding, proactively unblocking issues and ensuring every new customer reaches go-live as quickly and smoothly as possible
• Surface valuable customer insights to Engineering and the Head of Onboarding to influence product direction
• Build deep product expertise and continuously refine our onboarding playbooks, documentation, and checklists as the product evolves and the customer base scales

What’s In It For You?

• Equity, competitive salary, and commission
• Growth opportunity into a leadership role
• A seat on an elite customer experience team in a rapidly scaling environment
• Own meaningful outcomes as we grow from Seed to Series A and beyond
• Be part of a fast-growing startup (we've doubled in the last 6 months and are among the top quartile of the fastest growing startups on ChartMogul based on 3,000+ companies' Stripe subscription data)