Account Manager

Swapcard; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company that champions diversity and innovation in the event technology space. This role offers the opportunity to work remotely while engaging with a dynamic team dedicated to enhancing client relationships and driving business growth. You will be responsible for managing key accounts, developing strategic partnerships, and ensuring client satisfaction. With a commitment to flexibility and inclusion, this position allows you to thrive in a supportive environment that values your contributions and encourages personal and professional development. If you're ready to make an impact in the event industry, this could be the perfect opportunity for you.

Benefits

Remote-first policy

Generous Paid Time Off

100% health insurance contribution

Work-from-home budget

Co-working space budget

Learning budget

Mental health care initiatives

In-person social gatherings

Qualifications

• 3+ years of experience in SaaS sales with a focus on account renewals and new business.
• Strong communication and presentation skills are essential for success.

Responsibilities

• Manage a defined set of client accounts and coordinate service deployment.
• Develop best practices for account penetration and client retention.

Skills

SaaS Sales

Account Management

Communication Skills

Presentation Skills

Fluency in English

Pipeline Creation

Upselling

Customer Relationship Management

Education

Bachelor's Degree

Job description

Our Mission

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.

Our Vision

At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.

Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

Our Beliefs

At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.

We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.

Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.

What we are looking for?

• Must be disciplined to dedicate time to both high value Account Renewals as well as hunting New Business
• Strong in Pipeline creation and Upselling
• Fluent in English – additional languages are a plus
• Exceptional comfort while speaking on the phone/ Video conference
• Exceptional communication, listening and presentation skills
• Persistent, optimistic & charismatic!
• 3+ years of SaaS Sales experience
• 1+ years of Event Industry experience
• History of achieving retention and growth targets

Responsibilities

• Being responsible for a set of defined accounts you will need to manage the administration of internal systems and the coordination of services efforts/deployment of resources to deliver to client goals.
• Adoption and development of best practices for Account penetration and development will be a big part of this role as we seek to further understand how to retain and grow our current customer base.
• Results both financial and leverage are critical to the success of this role. Reliable forecasting and deal transparency as well as reference case development and roadmap inputs will form part of the measures of success for performance assessment.

Qualifications

• Own a defined set of client accounts in your given territory.
• Develop and nurture relationships with senior stakeholders to renew and expand financial partnership.
• Proactively engage with additional geographies, business units and divisions to identity and secure additional business.
• Increase client satisfaction to 80% (with customer success team)
• Secure client portfolio and eliminate competitor threat

Swapcard’s Interview process

Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard.

1. Screening Interview with a recruiter from our people team.

2. A remote exercise to demonstrate and assess your skills.

3. Manager review with your future reporting manager

4. Leadership review with one of our department leaders

5. Reference check conducted by our people team

6. Offer

Swapcard's Values

Curious : We ask questions and try new things. We embrace new experiences and love to learn from others. We are curious about what something is and WHY something is.

Open-minded : We welcome change as well as ideas and feedback from others. We welcome people as they are and learn from each other's personal and professional experiences.

️ Human : No masking who we are. Empathy encourages a down-to-earth environment where we all feel comfortable and free to be human. Creating bonds makes it easier to share ideas, give feedback, and ask for help.

Resilient : Our challenges in life have only made us stronger and wiser. We prefer the term “experiment” over “failure” because we always keep trying. We are solution-oriented and find innovative approaches to succeed.

Ambitious: Nothing is impossible. We're always striving to get better, seize opportunities, and reach the top. We are encouraged to dream big and believe in ourselves.

Benefits & Reasons to Join Swapcard

- International team with 40+ nationalities (more on the way!)

- Remote-first policy with headquarters in Paris

- Thriving startup with career growth opportunities

- Open-minded culture that appreciates differences

- Feedback-driven, supportive & curious team with a DIY mindset

- Generous Paid Time Off to ensure you have time for what matters most ️

- Remote perks designed to optimize your working experience

- In-person social gatherings to celebrate our achievements ️

- 100% of your health insurance contribution paid by Swapcard

- Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) ️

- Co-working space budget to support remote work in professional environments

- Learning budget to help you develop new and existing skills

- Mental health care initiatives to support your well-being

Equal Opportunity

Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran