Account Manager

SimpleShuttles; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Equity for early hires

Remote-first culture

Live booking site and operations tools

Job summary

SimpleShuttles, a founder-led startup in the United States, books group charter buses nationwide. You will own inbound quotes, build relationships from inquiry to final booking, and drive repeat business for schools, weddings, teams, and corporate events.

This hybrid role blends sales, service, and operations, with equity for early hires. You will be the customer’s point of contact through post-trip follow-up, working directly with the founder to shape our process and product.

Qualifications

• Experience in account management, inside sales, hospitality, dispatch, event planning or travel
• Ability to pick up the phone first and write a clear email second
• Comfort with targets and customer-centric communication
• Willingness to say an honest no when appropriate
• Strong organizational skills and reliability for early-morning calls

Responsibilities

• Work every inbound quote: call or email within minutes, answer questions and book the right bus
• Follow up on quotes that didn’t book and understand why
• Be the main point of contact from deposit to drop-off, handling changes and confirmations
• Nurture repeat customers to build annual book of business
• Handle first complaints, resolve fairly, and report fixes
• Keep thorough notes and outcomes so anyone can pick up a customer
• Share customer feedback with founder and engineering teams

Job description

Own our customer relationships from the first quote to the last drop-off, and turn one-time groups into groups that book every year.

SimpleShuttles books group charter buses in all 50 states: one all-in price in seconds, a vetted independent operator, and the legwork handled from booking to drop-off.

We’re an early-stage startup. The product is built and live, the company is founder-run today, and the next few hires will shape what it becomes. We exist to serve our customers and to serve our operators, and we win on transparency: no hidden fees, no fine print, no surprises for either side.

The role

Most of our customers book a bus a few times a year: a school’s field trips, a wedding’s shuttles, a team’s away games, a company’s offsite. What they want is one person who picks up the phone, knows their trip and makes sure the bus shows up. Today that person is the founder. This role takes it over and grows it.

It’s a hybrid on purpose: part sales, part service, part operations. You’d work the quotes that come in, close the ones that fit, and stay the customer’s person until the group is home. The price comes from our pricing engine, not from you, so the job is earning the trip, not haggling over it.

What you’d do

• Work every quote that comes in: call or email within minutes, answer the questions, help the group book the right bus.
• Follow up with groups that priced a trip and didn’t book, and find out why.
• Stay the point of contact from deposit to drop-off: changes, added stops, the day-before confirmation, the call when something’s off.
• Bring groups back. A school that booked once should book its whole year with us.
• Take the first complaints yourself, settle them fairly, and tell us what to fix.
• Keep the console honest: notes, outcomes, last contact, so anyone can pick up a customer cold.
• Tell the founder and the engineers what customers keep asking for.

Your first 90 days

• 01 Days 1 to 30: shadow the founder on every quote and every live trip. Learn the console, the bus sizes and the policies cold.
• 02 Days 31 to 60: own the inbound quotes and the day-of phone, with the founder as backup.
• 03 Days 61 to 90: own a book of repeat customers and the follow-up on every unbooked quote, and propose the first change to how we sell.

You might be a fit if

• You’ve done account management, inside sales, hospitality, dispatch, event planning or travel, and customers asked for you by name.
• You pick up the phone first and write a clear email second.
• You like a target, and you also like a thank-you note. Both matter here.
• You’d rather tell a customer an honest no than a hopeful maybe.
• You’re organized enough that nothing slips, and calm enough for the 6 a.m. call that a bus is running late.
• Charter, motorcoach or group-travel experience is a plus, not a must.

Probably not for you if

• You want a pure closing role, with a handoff to someone else after the sale.
• You need a script, a dialer and a daily call count to feel on track.
• You’d rather not be the one who answers when a trip goes wrong.

What you get

• A founding seat You’d be one of the first people here, working directly with the founder, with real say over how your function gets built.
• Equity Early hires own a piece of what they build.
• Remote-first Work where you live. Our trips run in all 50 states, and so do our operators.
• A product that already works A live booking site, an operator portal and an ops console, all in production. You’re not waiting on a build.

The stage, said plainly We’re small and pre-scale, and we say so. You’ll always know where the business stands.

How hiring works

• 02 A person reads it and replies. Every resume gets an answer from someone, not a system.
• 03 A 30-minute call with the founder: the role, where the business stands, your questions.
• 04 A working session on a real problem from the job. A couple of hours, not a take-home project.
• 05 References, then a written offer with everything spelled out.

SimpleShuttles is an equal opportunity employer. We hire on what you can do and how you treat people, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. If you need an accommodation at any step, say so in your email and we’ll sort it out.