Account Manager

Natera; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

Natera is seeking an Account Manager to drive adoption and growth of its oncology testing portfolio across oncology centers, universities, general hospitals, and outpatient clinics in the United States. You will report to the National Director of Sales and collaborate with distributors to achieve volume and revenue targets.

The role is remote within the territory, with up to 80% travel to meet customers and partner with distributor representatives, building long-term partnerships with healthcare

Qualifications

• Bachelor's degree in Business, Life Sciences, or related field.
• 4+ years of sales, strategic account management, or business development in healthcare.
• Experience in oncology or diagnostics is preferred.
• Strong collaboration with distributors and healthcare providers.

Responsibilities

• Develop and implement territory account strategy with a focus on oncology centers, universities, hospitals, and clinics.
• Achieve or exceed volume and revenue targets within the territory.
• Act as trusted advisor to healthcare providers and support distributor relationships.
• Monitor market dynamics and share insights with leadership to refine strategies.
• Ensure compliance with HIPAA/PHI and maintain accurate records in CRM.

Skills

Strategic account management

Distributor collaboration

Relationship building

Persuasive presentations

Education

Bachelor’s degree in Business/Life Sciences

Tools

Salesforce

Job description

The Account Manager (AM) is responsible for driving adoption and growth of Natera’s oncology testing portfolio within oncology centers, university hospitals, general hospitals, and outpatient clinics in the community setting across an assigned geographic territory.

Reporting directly to the National Director of Sales, the AM will work through local distributor(s) and their representatives to achieve defined volume and/or revenue targets. This role requires strong strategic account management, distributor collaboration, and the ability to build long-term partnerships with healthcare providers and institutions. The AM will work remotely within their designated territory, with up to 80% business travel required to meet customers and distributor partners.

Key Responsibilities

1. Territory Account Strategy
   • Develop and implement business plans tailored to the assigned territory with support from the National Director of Sales , with a focus on oncology centers, university hospitals, general hospitals, and outpatient clinics.
   • Partner with distributor management and representatives to prioritize accounts and drive adoption of Natera’s oncology portfolio.
   • Build strong, long-term partnerships with surgeons, gastroenterologists, oncologists, pathologists, and laboratory directors.
2. Sales Execution
   • Achieve or exceed volume and/or revenue targets within the assigned territory.
   • Align with distributor reps on sales initiatives and ensure effective execution.
   • Deliver persuasive presentations and product education to physicians, healthcare providers, and hospital committees.
3. Customer Engagement Support
   • Act as a trusted advisor to healthcare providers, understanding their needs and aligning Natera’s portfolio to their clinical and business priorities.
   • Provide ongoing education and follow-up support to ensure high customer satisfaction and adoption.
   • Support distributor reps in strengthening customer relationships.
4. Market Insights Collaboration
   • Monitor competitive activity, customer dynamics, and market trends in the assigned territory.
   • Share insights with the National Director of Sales and distributor leadership to refine strategies.
   • Collaborate with marketing, operations, and medical affairs to enhance distributor effectiveness and customer engagement.
5. Compliance Reporting
   • Ensure strict adherence to HIPAA/PHI, corporate policies, and regulatory requirements.
   • Maintain accurate records of account activities and performance in Salesforce CRM.
   • Provide regular updates on sales progress, opportunities, and challenges to the National Director of Sales.

Qualifications and Experience

Education:

• Bachelor’s degree in Business, Life Sciences, or related field (MBA a plus).

Experience:

• Minimum of 4 years of experience in sales, strategic account management, or business development within the healthcare industry.
• Strong track record of achieving sales targets, ideally in oncology or diagnostics.
• Background in oncology, diagnostics,