Account Manager

Delivery Hero; United States; Hybrid; USD 31,000 - 46,000; Full time

Benefits offered by this job

Private medical care

Glovo monthly credits

Multisport Card

Language classes

Remote work 2 days/week

Up to 3 weeks remote per year

5 extra holidays

Parental leave enhancements

Job summary

Glovo, часть Delivery Hero Group, ищет специалиста по операционному управлению 3PL для развития партнерской сети в Польше и улучшения качества решений. Вы будете анализировать операционную эффективность, прибыльность и рост партнёров, чтобы обеспечить бесперебойную работу и высокий уровень сервиса для водителей и клиентов.

Кандидат должен иметь опыт в быстрой среде, владеть польским и английским языками, а также навыки управления заинтересованными сторонами и аналитические способности.

Qualifications

• : Опыт в быстрой и требовательной среде (например, консалтинг, техиндустрия).
• : Опыт в доставке или on-demand considered a plus.
• : Умение работать с заинтересованными сторонами и фокус на цели Glovo.
• : Владение Google Workspace (или Microsoft Office).
• : Свободное владение польским и английским языками.
• : Сильные аналитические навыки, ориентированность на результат, автономность.

Responsibilities

• Строить и поддерживать отношения с 3PL-партнёрами, управление их запросами и обеспечение оптимального числа водителей.
• Анализ операционной эффективности 3PL, прибыльности и роста партнёров.
• Разработка и оптимизация framework 3PL, определение шагов для каждого партнёра.
• Поддержка юридических и операционных команд в документации по 3PL и водителям, соблюдение трудового регулирования.
• Разработка процессов и долгосрочных проектов для повышения эффективности 3PL-настройки, доклады к менеджеру Courier Ops & 3PL и Head of Ops.
• Слежение за тенденциями отрасли и проактивное опережение конкурентов, фокус на опыте водителей.
• Сотрудничество с Operations для обеспечения лучшего пользовательского опыта и позиционирования Glovo как любимого приложения для водителей и клиентов в Польше.
• Контроль дневных взаимодействий с 3PL-партнёрами и решение их запросов.

Skills

Stakeholder management

Analytical skills

Google Suite

English (Fluent)

Polish language

Tools

Google Suite

Job description

Описание

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Задачи: ID: JR0082228

Operations are fundamental to Glovo business. We are currently building a strong team to re-invent how we want to create the most efficient solutions with our 3rd Party Logistics Partners - 3PLs. Be a key role in developing the 3PL relationship in Poland and find ways to improve the quality and scale up the solutions. Analyse partners operational performance, profitability and growth. Have a real impact on seamingless operations to deliver the best possible quality for our end-users. THE JOURNEY Design and optimize the Third-Party Logistics (3PL) framework, defining the right next steps for each partner. Support the Legal and Operations teams through diligent and meticulous management of 3PL and rider documentation, ensuring full compliance with labor regulations. Develop processes and long-term projects to improve the efficiency of the 3PL setup, reporting directly to the Courier Ops & 3PL Manager and Head of Ops. Identify industry trends and act proactively to outperform competitors, with a focus on rider experience. Collaborate with the Operations team to guarantee the best possible user experience and position Glovo as the favorite delivery app for both riders and customers in Poland. Oversee daily relationships with 3PL partners, managing their requests and ensuring an optimal rider supply.

Требования

• Previous experience in a fast paced and demanding environment (e.g. consulting, tech industry).


• Experience in the delivery or on-demand industry is considered a plus.


• Strong stakeholder management skills - mixing good vibes with relentless focus to put Glovo objectives as priority.


• Proficiency with Google Suite (or Microsoft Office).


• Fluency in Polish and English.


• Strong analytical skills with a results oriented, autonomous, and efficient mindset.


• Ability to challenge and debate issues of importance to the organization.


• Capacity to approach situations from different perspectives and propose creative solutions.


• Persuasive communicator, with attention to detail and evidence based reasoning.


• Collaborative and adaptable, with a strong commitment to getting the job done.

We believe driven talent deserves:

• Top‑notch private medical care and insurance to keep you at your peak.


• Monthly Glovo credit to satisfy your cravings!


• Free Multisport Card.


• Spanish or English classes.


• The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.


• 5 extra days of holidays.


• Enhanced parental leave.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Additional Information At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!