Account Manager

EFM Element Fleet Management; United States; Remote; CAD 96,000 - 132,000; Full time

Job summary

Join a forward-thinking company that is redefining the fleet management industry with a people-first approach. As an Account Manager, you will play a crucial role in delivering exceptional client experiences and driving revenue growth through effective relationship management. This position offers the opportunity to work with a diverse portfolio of clients, ensuring their needs are met while contributing to the company's innovative culture. If you're passionate about customer service and eager to make an impact in a dynamic environment, this role is perfect for you.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 5+ years in strategic account management or related position.
• Experience with building relationships with multiple levels of client stakeholders.

Responsibilities

• Develop and maintain effective customer relationships within existing portfolio.
• Execute on client renewals, pricing optimization, and share of wallet opportunities.

Skills

Customer Experience

Client Retention

Financial Acumen

Project Management

Relationship Building

Education

BS or BA in Business

MBA

Tools

Salesforce.com

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Account Manager to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Passionate about providing a exemplary customer experience, high energy, creative and want to make an impact?
• Driven by execution of client retention and renewals?

As the Account Manager, you will be responsible for a key role in developing and maintaining effective relationships with existing clients within their portfolio to ensure win repeat business and maintain and grow revenue targets by executing on proactive client renewals, pricing optimization, share of wallet opportunities. This position is a critical component of achieving growth objectives, account retention, and building a consistently superior client experience. There is a strong preference for candidates in the Greater Toronto Area.

A Day in the Life

• Develop and maintain effective customer relationships within existing portfolio to ensure sustain and grow existing revenue, win repeat business, and achieve growth targets by executing on client renewals, pricing optimization, share of wallet opportunities.
• Be in continuous outreach and/or active discussions with existing clients to uncover requirements through Know Your Client strategies.
• Develop creative solutions to help meet customer needs, goals, and objectives through Joint Business Planning and engaging with client executive stakeholders.
• Evolve client partnership by articulating Element’s value proposition and suite of products and services, manage / overcome objections and, and address outstanding client escalations, questions and concerns.
• Develop client strategies to achieve revenue growth and client retention.

Requirements

• BS or BA in business or related field required, MBA preferred
• Experience and comfortable working with Salesforce.com or similar CRM
• Proven strong financial and business acumen required
• Demonstrated ability to identify, and close opportunities within existing client portfolio
• Proven track record with a minimum of 5 years in strategic account management or related position
• Experience with building relationships with multiple levels of client stakeholders including C-Suite.
• Experience within the fleet / vehicle management or a related industry is desirable
• Excellent project management skills with the ability to be organized, prioritize workload and execute plans effectively
• Resourceful with the ability to navigate within a large organization to achieve client and corporate initiatives
• Travel requirement - 30%-50% locally and across US/CAN border (company vehicle provided)

The hiring base salary range for this position is $96,000 - $132,000 CAD annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].