Account Manager

City-Wide-Facility-Solutions; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental &amp

Retirement plan with 401k match

Paid time off

Holiday pay

Mileage reimbursement $600/month

Training & development

Monday-Friday work week

Job summary

City Wide Tulsa is seeking an Account Manager, called a Facility Solution Manager, to lead client engagement, retention, ascension and referral initiatives, delivering raving advocates and long-term partnerships.

The role offers a six-figure income opportunity with base salary plus bonus/commission and an OTE of $100k+ and requires a high-energy, proactive, customer-focused professional with transportation for daily client visits.

Qualifications

• 3+ years in a client retention role or related sales/customer service.
• Strong ability to build and maintain client relationships.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the central point of contact for clients to ensure work meets quality standards.
• Manage, expand, and diversify client relationships with a view to add-on opportunities.
• Represent the voice of the client when coordinating with contractors and crew to exceed expectations.

Skills

Client retention

Relationship building

Communication skills

CRM proficiency

Education

High School diploma

Bachelor’s degree desirable

Tools

Microsoft Office

CRM database

Job description

At City Wide Facility Solutions, we’realwayslooking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun!

City Wide of Tulsa is looking forAccount Managers(we call them Facility Solution Managers) to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners.This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+!

What you will do...

• Serve as a focal point of contact for clients to ensure work performed satisfies company and client quality standards.
• Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities.
• Be the voice of the client as you work with Independent Contractors, and crew members to meet/exceed client expectations.
• Lead the execution of company policies and procedures associated with client service levels.

You are the Superstar we are looking for if you...

• Have a passion for building strong client relationships and creating an exceptional customer experience.
• Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it’s new.

• Are flexible and resilient when faced with rapid-fire demands on your attention.
• Are proactive, forward-thinking and have the ability to “think on your feet.”
• Can juggle multiple priorities, excel at being organized and are technologically savvy.
• Aren’t afraid to voice your opinion to make something better.
• Solve problems proactively.
• Bring previous service industry experience.

• 3+ years track record of success in a client retention role.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation and the ability to travel on a daily basis to client locations.
• You must meet the minimum requirements on the two part (behavioral and cognitive) Predictive Index assessments.

Preferred:

• 3+ years of sales and management experience in building maintenance, facility management or equivalent experience.
• Bachelor's Degree

This is a Safety Sensitive Position:

• The selected candidate will be required to pass a pre-employmentdrug screening and background check.

City Wide Facility Solutions offers:

• $100K+ OTE ($50K Base + Bonus + Commission)

• Monday-Friday Work Week
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k) with match
• Paid Time Off
• Holiday Pay
• $600 Per Month Mileage Reimbursement
• Training & Development