Account Manager

Bridgeway South Solutions; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Time off encouraged

Job summary

Bridgeway South Solutions in Tucson, AZ seeks an Account Manager to deliver exceptional IT services and manage client relationships. You will maintain and grow client accounts by providing top-notch IT support, ensuring client satisfaction, and fostering long-term relationships with clients, internal teams, and vendors.

The role emphasizes CRM proficiency, strong communication, and the ability to work both independently and in a collaborative setting.

Qualifications

• Bachelor's degree in IT or related field.
• Experience with CRM software such as Salesforce or HubSpot.
• Strong communication and interpersonal skills; able to work independently and as part of a team.

Responsibilities

• Manage client relationships and ensure satisfaction.
• Coordinate with sales and support teams to align on client needs.
• Drive account growth and retention through proactive service and upsell opportunities.
• Monitor SLAs and deliver IT services effectively to clients.

Skills

Communication skills

Client relationship management

Education

Bachelor's degree in IT or related field

Tools

Salesforce

HubSpot

Job description

Bridgeway South Solutions, located in Tucson, AZ, is currently seeking a full-time Account Manager to deliver exceptional IT services and manage client relationships. In this role, you will be responsible for maintaining and growing client accounts by providing top-notch IT support, ensuring client satisfaction, and fostering strong, long-term relationships. You will use various tools and platforms to track client interactions, manage service requests, and monitor service level agreements (SLAs). The ideal candidate will have a strong understanding of IT services and a proven track record of successfully managing client accounts. You will work in a dynamic and collaborative environment, interacting with clients, internal teams, and vendors to ensure seamless service delivery. The position requires a bachelor's degree in a related field, typically Information Technology, Computer Science, or a similar discipline. Experience with CRM software, such as Salesforce or HubSpot, is highly desirable. Strong communication and interpersonal skills are essential, as well as the ability to work independently and as part of a team. This role offers the opportunity to make a significant impact on the company's success by driving client satisfaction and loyalty.

As an Account Manager, you'll manage client relationships, coordinate with sales and support teams, and drive account growth to ensure client satisfaction.

Our team in Tucson, AZ, thrives in a collaborative and innovative environment, promoting work-life balance and encouraging time off for recharge.

During the interview process, candidates are typically informed about the salary they can expect to earn. However, the specifics of the benefits package are often left vague, with little to no detailed information provided. This lack of clarity can make it challenging for job seekers to fully understand the overall compensation package and make an informed decision about the role.

You need a proven track record in account management, excellent communication skills, and the ability to build strong client relationships. IT industry experience is a plus.

Manage client relationships, ensure client needs are met, drive account growth, coordinate with sales and support teams, ensure smooth operations and client satisfactionProven track record in account management, excellent communication skills, ability to build strong client relationships, experience in the IT industry