Account Manager

Allied Universal; Petersburg (VA); On-site; USD 43,000 - 53,000; Full time

Job summary

Allied Universal is seeking a Janitorial Account Manager to oversee day-to-day operations at an assigned client site. You will supervise staff, handle payroll and training, ensure high-quality janitorial services, and maintain strong client relationships while delivering responsive service.

Based in Petersburg, VA, this full-time role requires bilingual Spanish/English communication, basic tech skills (MS Excel/Word/PowerPoint), and the ability to manage schedules in a union environment.

Qualifications

• Bi-lingual Spanish/English (read, write and speak).
• Experience in business management/operations/supervisory roles in facilities or client-focused sites (6 months preferred).
• Excellent computer skills: Excel, Word, PowerPoint.
• Verbal and written communication skills.
• Experience managing in a union environment (preferred).
• Ability to work a flex schedule (different on-call times daily).
• Minimum of 1 year management experience in cleaning.
• Experience in the janitorial industry or willingness to be trained.

Responsibilities

• Supervise the day-to-day janitorial operations of an assigned Customer Site.
• Manage a team of janitorial staff with scheduling, payroll, and training.
• Ensure the Client Site is provided with high quality janitorial services.
• Build and maintain effective relationships with customers and employees.
• Handle escalated issues or situations appropriately.
• Ensure employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles for the account(s).
• Maintain inventories and meet customer/company requirements.
• Communicate proactively with the customer to meet needs and ensure satisfaction.

Skills

Bilingual Spanish/English

Payroll & training supervision

Customer relationship management

Flex schedule

Union environment experience

Staff supervision

Communication skills (verbal & written

1 year management experience

Tools

Excel

Word

PowerPoint

Job description

Overview

Company Overview:

Join Allied Universal® Facility Management and Janitorial Services! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Job Description

Allied Universal® Janitorial Services, an Allied Universal® Company, is hiring a Janitorial Account Manager. The Janitorial Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintains maintenance of weekly operating schedules and completion of payroll for assigned janitorial personnel. Provides after-hour emergency response as required.

$48,000 / Year

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Supervise the day to day janitorial operations of an assigned Customer Site.
• Manage a team of janitorial staff with scheduling, payroll, and training
• Ensure the Client Site is provided with high quality janitorial services
• Build and maintain effective relationships with both customers and employees.
• Handle any escalated issues or situations appropriately.
• Assure that employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintaining appropriate inventories and meeting customer/company requirements.
• Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
• Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.

QUALIFICATIONS:

• Bi-lingual Spanish/English (read, write and speak)
• 6-months of experience of business management/operations/supervisory experience in facilities or client focused sites. Preferred but not required.
• Excellent computer skills: Excel, Word, and PowerPoint
• Communications skills verbal and Written
• Management experience, specifically for a union environment. Preferred but not required.
• Ability to work a flex schedule (different on call times daily)
• Minimum of 1 year management experience, cleaning experience. Preferred but not required.
• Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.