Account Manager

Marsden Services, L.L.C.; Cleveland (OH); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Marsden Services, L.L.C. seeks an Account Manager to lead a janitorial team at a Cleveland client location, ensuring top-tier customer care and safe, respectful operations.

The role oversees daily operations, maintains service quality, and drives cost-effective resource use while implementing strategic initiatives and directing staff performance and development.

Competenze

• 5+ years of leadership experience leading a complex team.
• Understanding of budgeting, labor and expense management.
• Ability to motivate and develop staff; strong team-building and coaching.
• Strong analytical and decision-making skills; problem solving ability.

Mansioni

• Directs and manages key operational functions.
• Develops and maintains relationships with on-site client.
• Ensures service quality, safety, and cost-effective resource use.
• Implements processes aligned with strategic initiatives and provides direction.
• Monitors operating costs, alerts stakeholders to overruns, and recommends solutions.
• Leads by example in work safety and develops a culture of safe behavior.
• Hires, trains, develops and appraises staff; works with HR to address issues.
• Conducts regular operations staff meetings and training with direct reports.
• Manages budget and cost controls across labor, supplies, leases and equipment.
• Uses cost management tools to audit budget at account level.

Conoscenze

Budgeting

Labor management

Leadership

Team coaching

Communication

Analytical thinking

Problem solving

Emotional intelligence

Customer service

Adaptability

Descrizione del lavoro

• 5+ years of leadership experience leading a complex team
• Understanding of budgeting, labor and expense management
• Demonstrated strong leadership, team building and coaching

Position Summary

The Account Manager oversees a janitorial team executing a high level of customer care for a single client location in the Cleveland area. The Account Manager oversees all daily operations of the janitorial team and will ensure a safe and respectful work environment for all.

Key Responsibilities

• Directs and manages key operational functions
• Develops and maintains relationships of trust and engagement with on-site client
• Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
• Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
• Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
• Builds a culture of work safety and leads by example with one's own safe behavior
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
• Conducts regular operations staff / training meetings with all direct reports
• Manages budget and controls expenses effectively
• Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment

Skills and Qualifications

• Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices
• Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
• Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
• Highly motivated and results oriented
• Strong analytical and decision-making skills
• Ability to identify and solve complex problems
• High emotional intelligence
• Exceptional customer service
• Excellent oral and verbal communication skills
• Highly adaptable to changes in the work environment and competing demands

Education and Experience

• 5+ years of leadership experience leading a complex team. Janitorial, distribution services or other service-related industry experience preferred
• Demonstrated ability to provide leadership with responsibility for a decentralized and highly diverse workforce

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct.
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Ensures one’s own compliance with the Company’s published Operating Standards.
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

EEO Statement

Marsden is an Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment due to race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.