ACCOUNT MANAGER

r2o; Greenville (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

R2o in Greenville, OH is seeking an Account Manager (AM) to advocate for customers and help them stay on track so they can own the products they love. You’ll serve as a consultant, problem-solver, and negotiator who protects the business while keeping the customer engaged and satisfied.

You’ll own active accounts, conduct personalized outreach, and document every interaction in our CRM. This in-person role blends relationship-building with proactive problem solving to drive retention and growth.

Qualifications

• Develop and maintain strong relationships with active customers.
• Negotiate terms to achieve win-win outcomes while protecting the business interests.
• Proactively engage customers to ensure continued satisfaction and retention.

Responsibilities

• Be the primary point of contact for active customers.
• Conduct proactive outreach to re-engage at-risk accounts and prevent churn.
• Document interactions and keep CRM records up to date.
• Collaborate with sales and service teams to deliver value and close the loop.

Skills

Relationship management

Negotiation

Customer service

CRM experience

Tools

CRM software

POS system

Job description

JOB TITLE: Account Manager (AM)

You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

THE MISSION

You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

HOW YOU’LL BRING THE MAGIC

The Customer Success Coach

• Relationship Master: You’ll be the primary point of contact for our active customers. You know their names, their stories, and how to help them succeed.
• Win-Win Negotiation: When an account falls behind, you don't just "call"—you connect. You find creative solutions that help the customer keep their gear while protecting the business.
• Energy Matcher: You bring high energy and a positive attitude to every call and visit. You know that consistency + quality messaging = results!

Collectors Work Station & Outreach Pro

• The "Bucket" Specialist: You’ll own your specific customer lists like a pro. Whether it's following up on returns at the 5‑week mark or re‑engaging a lost customer, you stay active and intentional.
• No Mass Texting: You keep it personal. No copy‑pasting here! You use your words to build real rapport and trust.
• Proactive Probing: Every conversation is an opportunity. You’re always looking for ways to add more value to the customer’s home. (new agreements)

Asset Protection Hero

• Field Warrior: You aren't afraid to get out of the store. Whether you're doing a friendly check‑in or a professional retrieval, you represent the brand with total class.
• Accuracy Expert: You keep customer records razor‑sharp. Every interaction is documented, and every payment is processed with precision.

DO YOU HAVE THE RIGHT STUFF?

• Elite Communicator: You can talk to anyone, anywhere, about anything. You’re persuasive, empathetic, and firm when you need to be.
• Problem Solver: You love a challenge! Finding a way to make a deal work gives you a rush.
• Thick Skin & Big Heart: You can handle tough conversations with a smile and never lose your cool.
• Tech‑Savvy: You can navigate our CRM and POS systems with your eyes closed.

THE PERKS

• The "Magic" Factor: There is no better feeling than helping a customer complete their agreement and officially Own It!
• Independence: You’ll spend time in the office and in the community. No two days are the same.
• Professional Growth: This role is the ultimate training ground for future leaders.

THE BOTTOM LINE:

If you’re a people person who loves solving puzzles and winning for your team, you’re the Account Manager we’ve been looking for. Let’s go create some magic!

Fun Fact: we promote from within 99.9% of the time!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This Full-time, 40‑hour/week position has a great work‑life balance! Our hours are Mon–Fri, 10 AM–6 PM, and Sat, 10 AM–4 PM. Enjoy Sundays + one additional weekday off (Tues, Wed, or Thurs)!

License/Certification:

• Drivers License (Required)

Work Location: In person