Account Manager

Fusion Transport; Summerville (SC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Restaurant reimbursement

Job summary

Fusion Transport seeks an Account Manager to manage daily customer relationships on-site in Summerville, SC. You will coordinate with operations and carriers, monitor shipments, resolve issues, and ensure service commitments and metrics are met.

You will analyze account performance, prepare reports for reviews, and collaborate with cross-functional teams to implement customer-specific solutions while maintaining documentation.

Qualifications

• Demonstrated ability to manage customer accounts and provide proactive service.
• Familiarity with logistics, warehousing, or supply chain operations.
• Strong communication, written and verbal, and professional presentation.
• Organizational and time-management skills to prioritize multiple accounts.
• Comfort with data analysis and reporting using spreadsheets or TMS.
• Ability to collaborate with cross-functional teams and adapt to changing needs.
• Attention to detail and commitment to service quality and customer satisfaction.
• Experience in account management or sales support; degree in business/logistics is beneficial.

Responsibilities

• Manage day-to-day relationships with assigned customers and be the primary contact for updates.
• Coordinate with operations and carrier partners to ensure timely service and performance.
• Monitor shipment activity and resolve issues to meet commitments.
• Analyze account performance, identify improvement or growth opportunities, and prepare reports.
• Collaborate with internal teams to implement customer-specific solutions and maintain accurate documentation.

Skills

Account management

Logistics knowledge

Communication skills

Data analysis

Cross-functional teamwork

Attention to detail

Time management

Customer service

Sales support

Education

Associate or Bachelor's degree in business, logistics, or related field

Job description

Company Description

Fusion Transport provides domestic and international supply chain solutions by integrating shipping, warehousing, and advanced technology. The company’s retail consolidation services streamline freight flows to help customers gain efficiency and reduce transportation costs. Fusion Transport leverages company-owned assets along with a trusted global network of transport providers to deliver reliable, end-to-end logistics support. Team members collaborate with retailers, manufacturers, and carriers in a dynamic environment focused on operational excellence and customer success.

Role Description

The Account Manager role at Fusion Transport is a full-time, on-site position based in Summerville, SC. This role is responsible for managing day-to-day relationships with assigned customers, serving as the primary point of contact for service updates, issue resolution, and ongoing support. The Account Manager monitors shipment activity, coordinates with operations and carrier partners, and ensures that service commitments, performance metrics, and customer expectations are consistently met. This position also involves analyzing account performance, identifying opportunities for improvement or growth, preparing reports, and participating in business reviews. The Account Manager collaborates closely with internal teams to implement customer-specific solutions and maintain accurate documentation related to contracts, pricing, and service requirements.

Qualifications

• Demonstrated ability to manage customer accounts, build strong professional relationships, and provide proactive service and support.
• Familiarity with logistics, transportation, warehousing, or supply chain operations, ideally within a retail or distribution environment.
• Strong communication skills, including clear written and verbal communication, effective listening, and professional presentation abilities.
• Solid organizational and time-management skills, with the capacity to prioritize tasks, manage multiple accounts, and meet deadlines.
• Comfort with data analysis and reporting, including use of spreadsheets, transportation management systems, or related business tools.
• Ability to work collaboratively with cross-functional teams, resolve problems, and adapt to changing customer needs and operational demands.
• High level of attention to detail, accuracy in documentation, and commitment to maintaining service quality and customer satisfaction.
• Previous experience in account management, customer service, or sales support is preferred; an associate or bachelor’s degree in business, logistics, or a related field is beneficial.