Account Manager

Swank Motion Pictures; St. Louis (MO); Hybride; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

401(k) with match

Vacation & holidays

Hybrid work environment

Remote 1 day per week

Volunteer opportunities

Online learning platform

Résumé du poste

Swank Motion Pictures is seeking an Account Manager to ensure customer success by enabling timely access to movie content, promoting additional services, and cultivating new relationships within the K-12 division. The role includes contract renewals, accurate documentation, and data maintenance in CRM, with travel up to 10% for client sites and conferences.

The position emphasizes strategic client communication, selling Swank K-12 programs, pricing discussions, and coordinating resources to

Qualifications

• 1–3 years of demonstrated success in account management.
• Bachelor's degree is required.
• Proven ability to develop positive client relationships and improve loyalty.
• Strong communication and listening skills.
• Organizational skills to manage high-volume, high-stress environment.

Responsabilités

• Developing and maintaining strong relationships with clients.
• Accurately license all necessary movie content to client's streaming platform; input data into CRM daily and verify accuracy.
• Continue to build perceived value in Swank K-12 products with clients.
• Assist and communicate with clients regarding Swank K-12 programs, pricing, orders, content and renewals.
• Travel up to 10% to client sites and conferences to maintain and grow business.
• Train incoming Account Managers and oversee contract renewals and invoicing coordination.
• Maintain ongoing communication with Accounting regarding invoicing and contract details.

Connaissances

Relationship building

Client communication

Data entry

Account management

Formation

Bachelor's degree

Outils

CRM software

Description du poste

This position is directly responsible for ensuring the success of our customers by enabling timely access to the required movies; promoting the availability of additional services, new technologies and content offerings; and establishing new relationships within the K-12 division of Swank Motion Pictures through routine communication and meetings with clients.

In addition to the above, the Account Manager is responsible for contract renewals and for ensuring the accuracy of documentation relating to client contracts and client purchases. Therefore, this role requires the business skills needed for maintaining client relationships, strategic planning, communicating client issues to management and ensuring issues are resolved and documented.

The overall objective of this position is the pursuit of excellence through an open partnership with internal and external customers. This is accomplished through understanding and achieving the best outcomes for the corporation through the understanding and cooperation with customers, other departments, and stakeholders to implement, maintain, and support the products and services sold by Swank Motion Pictures.

Detailed Responsibilities

• Developing and maintaining strong relationships with clients
• Accurately license all necessary movie content to client's streaming platform
  • Input a high volume of data into CRM on a daily basis
  • Maintain a high level of accuracy through verifying information entered
• Continue to build perceived value in the Swank K-12 products with our clients
• Assisting and communicating with clients (via phone, emails and some in-person visits) regarding
  • Swank K-12 programs and their usage
  • Product pricing
  • Movie orders and reminders
  • Content publicity and promotional materials
  • Movie selections and confirmations
  • Contract renewals
  • General inquiries regarding streaming platform access and features, along with K-12 licensing coverage and permitted use.
  • Swank K-12 updates including new releases, web site, service announcements, etc.
  • Manage discussions regarding cancellation and retention conversations, working with customers to identify solutions that support continued partnerships
• Maintaining urgency and thought leadership in client interactions and follow up
• Travel up to 10% to client sites and conferences as a means to
  • Maintain existing business
  • Build relationships with prospects and clients
• Conducting new contact orientations, including platform training and the coordination of additional resources to support customer success
• Train incoming Account Managers
• Tracking and maintaining accuracy of records pertaining to
  • Current clients
  • Contract renewals
• Maintain ongoing communication with Accounting regarding invoicing, contract details, and account-specific requirements.
• Notifying appropriate departments regarding updates needed for websites
• One to three years of demonstrated success in account management field
• A proven track record in developing positive client relationships and seeking ways to increase client satisfaction and loyalty
• Exhibit good communication skills including being a good listener and showing interest in what others have to say
• Demonstrate a high degree of commitment to the organization and be committed to professionalism in the workplace
• Possess good organizational skills and the ability to manage tasks in a high-volume, high stress environment
• Be flexible in meeting business needs within other Swank departments as necessary
• Proven data entry work experience
• Educational Requirements
  • Bachelor's Degree Required

We are pleased to offer:

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
• 401k plan with employer match
• Competitive paid time off: vacation, personal time, holidays and winter break
• Ability to work remotely 1 day per week
• This position is eligible for a hybrid work environment
• Company sponsored volunteer & community outreach opportunities
• Organizational growth potential through our company sponsored online learning platform

Swank Motion Pictures is an Equal Opportunity Employer, and all qualified applicants will be considered for employment without regard to race, color, age, sex (including pregnancy), religion, sexual orientation, gender identity, genetic information, national origin, citizenship status, disability, veteran status, or any other characteristic protected by law.