Account Mgr, Client Services

Hartford Financial Services Group; Honolulu (HI); On-site; USD 38,793 - 50,433; Full time

Job summary

Sony Pictures Entertainment is seeking an Account Manager for the Global Pay & Subscription team to deliver full feature and TV packages for external clients and partners. You will manage deliveries for VOD accounts, coordinate with Sony internal teams and partners, and troubleshoot delivery issues while maintaining project timelines.

The role requires strong organization, prioritization, and client-facing skills, with potential incentives and comprehensive benefits.

Qualifications

• Self-motivated, highly organized, fast worker and team player.
• Able to problem-solve and think critically about product/workflow.
• Experience coordinating client and vendor deliveries and POs.

Responsibilities

• Client and vendor management for multiple VOD accounts.
• Materials research and troubleshooting of delivery issues and asset rejections.
• Place orders/write POs for asset creation and delivery; track deliveries.
• Onboard new clients for HD/4K HDR/SDR deliveries; coordinate with internal teams.

Skills

Project Management

Microsoft Office

Communication

Tools

MS Excel

Job description

Full job description

The Distribution Content Services (DCS) Account Manager (AM) for Global Pay & Subscription (GPS) team is responsible for delivering full Feature and TV packages for Sony Pictures Entertainment. Deliveries can include video/audio/subtitle/artwork/trailers/metadata. The GPS Account Manager will be responsible for their assigned external clients/partners for multiple VOD (Video on Demand) accounts. This position deals heavily with both internal Sony clients, as well as external Content partners (such as Netflix, Amazon, MGM+, Hulu, Starz, Max, Roku, YouTube and more). Specific responsibilities include client and vendor management, materials research, troubleshooting of delivery issues as well as asset/source rejections, placing orders/writing POs for asset creation and delivery, tracking deliveries via internal systems, updating systems with delivery confirmations, and onboarding new clients for HD and 4k (HDR and SDR) deliveries.

The AM position requires a self-motivated, highly organized, fast working, team-player who can problem-solve and think critically about the product and workflow. The AM should be able to effectively prioritize an abundance of work to use time efficiently and meet hard deadlines. The AM will be asked to work on special projects, when required, on top of their regular duties. This position works very closely with internal DCS teams to manage deliveries to shared clients between other LOBs, as well as internal Mastering teams to align on the availability of source masters for all Sony Pictures Entertainment titles.

Key Knowledge Areas

• Video, audio, subtitle digital file formats/codecs
• VOD and Pay TV product

Basic Knowledge

• SVOD and Pay TV Industry developments (clients, competitors, technology)
• Film/TV Production & Post-Production workflows

Skills

• Project Management
• Microsoft Office
• MS EXCEL proficiency is required

Abilities

• Communicate information in a clear, professional manner
• Organize data to provide meaningful information for project planning and forecasting
• Self-motivate
• Prioritize workload based on due dates and urgency
• Problem-solve beyond your role using critical thinking skills
• Be client facing and customer focused
• Work quickly and make calculated decisions with limited supervisor input
• Take direction from upper management when its presented
• Take on additional project management duties

The anticipated base salary for this position is $28.16/hour to $36.61/hour. This role may also qualify for incentives and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

To request an accommodation for purposes of participating in the hiring process, you may contact us at [e-mail].