Account Manager

ADP, Inc.; Shoreline (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Kaleidoscope Landscape in the Seattle area is seeking a full-time Account Manager to consult with clients, oversee crews, and ensure client satisfaction on maintenance projects.

The role requires strong ornamental horticulture knowledge, plant identification skills, and the ability to quote projects, coordinate onsite crews, and source materials. A proactive, service-focused professional will thrive in our supportive environment.

Qualifications

• Proficient in plant identification and ornamental horticulture care.
• Strong knowledge of garden and lawn maintenance techniques.
• Solid understanding of ornamental pests and diseases.
• Experience with organic gardening methods.
• Irrigation knowledge is a plus.

Responsibilities

• Providing accurate client quotes and planting plans.
• Onsite-customer service and communication throughout the project with client and crew.
• Manage and communicate with crew leaders and account managers.
• Monitor the efficiency of each maintenance crew.
• Be available for contact by phone and email for clients and team members.
• Hold team leader's accountable for results.
• Teach plant identification and plant care.
• Material sourcing and costing.
• Maintain a sense of urgency and goal orientation.
• Provide detailed and constructive feedback to crew members.
• Maintain accurate and detailed records.
• Other related activities as assigned.

Skills

Plant ID

Ornamental horticulture

Garden maintenance

Pest management

Organic gardening

Irrigation knowledge

Communication skills

Teach horticulture

Job description

We are an expanding professional landscape company in the greater Seattle and Eastside area seeking a full-time Account Manager. Kaleidoscope has been running strong for over 40 years; we are a family-owned company that provides continuing education opportunities, a supportive environment, and a high level of trust and professionalism.

The Account Manager will have the ability to consult with clients, identify requirements, provide quotes, oversee multiple crews and properties. Must be able to communicate information in easily understood terms and develop relationships that meet or exceed our clients’ needs and Kaleidoscopes standards.

RESPONSIBILITIES / DUTIES

• Providing accurate client quotes and planting plans
• Onsite-customer service (including working alongside crew as needed) and communication throughout the project with client and crew
• Manage and communicate with crew leaders and account managers
• Monitor the efficiency of each maintenance crew
• Be available for contact by phone and email for clients and team members
• Hold team leader's accountable for results
• Teach plant identification and plant care
• Material sourcing and costing
• Maintain a sense of urgency and goal orientation
• Provide detailed and constructive feedback to crew members
• Maintain accurate and detailed records
• Other related activities as assigned

KNOWLEDGE EXPERIENCE AND SKILLS REQUIRED

EXCELLENT HORTICULTURE KNOWLEDGE

• Proficient in plant identification and plant care skills in ornamental horticulture
• Strong technical knowledge of garden and lawn maintenance techniques
• Strong technical knowledge of ornamental pests and diseases
• Organic gardening methods
• Irrigation knowledge a plus

PROFESSIONAL EXPERIENCE

• At least 3 years of experience and/or training in the ornamental horticulture field
• At least 3 years of hands-on work experience in the landscape field
• Irrigation experience and/or training a plus
• Certifications a plus

SKILLS

• Good verbal and written communication skills
• Able to teach horticulture and irrigation techniques and guide crew through projects

PERSONAL QUALITIES REQUIRED

• Resourceful self-starter with a \"can-do\" attitude
• Detail-oriented
• Able to manage client expectations and tactfully deal with a wide variety of client types
• Has a standard higher than that of the client
• Focused on providing exceptional customer service and follow-through
• Good time management and organizational skills