Account Manager (Commercial Maintenance)

Maloneslandscape; Seattle, Northern (WA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Paid Holidays

Company Vehicle

Professional development

Job summary

Malone’s Landscape is seeking an Account Client Relationship Manager to oversee a portfolio of commercial properties in the Greater Seattle area, build strong relationships, and ensure service delivery meets contract requirements. You will conduct site visits, identify enhancement opportunities, manage renewal and retention, and coordinate with field teams.

This role requires organization, proactivity, and travel between client properties as needed.

Qualifications

• 1+ year of experience in account management, client relations, hospitality, sales, or a similar service leadership role preferred
• Landscape maintenance or related green industry experience preferred, but not required
• Strong relationship-building and customer service skills
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple client accounts and priorities
• Ability to effectively communicate and work with clients, field teams, and company leadership
• Willingness to learn landscape maintenance practices, equipment, and service standards
• Proactive problem-solving and a strong work ethic
• High school diploma; additional education in business, horticulture, landscape management, or related field is a plus
• Valid driver’s license and acceptable driving record required due to regular travel between client properties and company locations

Responsibilities

• Develop and maintain long-lasting relationships with clients
• Perform regular site visits and formal client walkthroughs to ensure service expectations are being met or exceeded
• Proactively identify property enhancement opportunities and present plans, recommendations, and estimates to clients
• Manage and grow enhancement sales within assigned accounts
• Drive the renewal and retention of assigned client accounts
• Develop client referrals and identify potential new business opportunities
• Respond to and resolve client concerns with a positive, professional, and proactive approach
• Help ensure services are delivered according to contract requirements and scope of work
• Work closely with field supervisors and crews to maintain Malone’s standards for quality and service
• Help ensure a safe environment for employees, clients, and the general public
• Maintain required client documentation, reporting, and account information
• Communicate client expectations and priorities clearly to operations teams
• Manage multiple accounts, priorities, deadlines, and follow-up items
• Perform other duties and responsibilities as assigned

Skills

Relationship-building

Customer service

Communication

Organization

Time management

Account management

Driver's license

Education

High school diploma

Business or horticulture background

Tools

CRM software

Job description

At Malone’s Landscape, we don’t just maintain landscapes—we create opportunities for growth, excellence, and innovation. As a family-owned and operated company serving the Greater Seattle area, we’ve built a reputation for delivering consistent, high-quality landscape services that exceed expectations.

We are a full-service commercial landscape maintenance company with a reputation for quality and excellence throughout the Puget Sound. We pride ourselves on building long-lasting relationships with our clients and our team.

We are currently seeking a Account Client Relationship Manager to join our high-energy, growth-oriented company.

About the Role:

The Account Client Relationship Manager is responsible for managing a portfolio of existing commercial landscape properties, building strong client relationships, overseeing the delivery and quality of contracted services, and identifying and selling property enhancement opportunities.

This role requires someone who is highly organized, proactive, relationship-driven, and comfortable working both with clients and our field operations teams. Landscape industry experience is preferred, but candidates with a strong background in account management, hospitality, sales, or other service-based industries are encouraged to apply.

What You’ll Do:

Develop and maintain long-lasting relationships with clients

Perform regular site visits and formal client walkthroughs to ensure service

expectations are being met or exceeded

Proactively identify property enhancement opportunities and present plans,

recommendations, and estimates to clients

Manage and grow enhancement sales within assigned accounts

Drive the renewal and retention of assigned client accounts

Develop client referrals and identify potential new business opportunities

Respond to and resolve client concerns with a positive, professional, and

proactive approach

Help ensure services are delivered according to contract requirements and scope of work

Work closely with field supervisors and crews to maintain Malone’s standards for

quality and service

Help ensure a safe environment for employees, clients, and the general public

Maintain required client documentation, reporting, and account information

Communicate client expectations and priorities clearly to operations teams

Manage multiple accounts, priorities, deadlines, and follow-up items

Perform other duties and responsibilities as assigned

What You’ll Bring:

• 1+ year of experience in account management, client relations, hospitality, sales, or a similar service leadership role preferred
• Landscape maintenance or related green industry experience preferred, but not required
• Strong relationship-building and customer service skills
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple client accounts and priorities
• Ability to effectively communicate and work with clients, field teams, and
  company leadership
• Ability and willingness to learn landscape maintenance practices, equipment, and service standards
• Strong problem-solving skills and a proactive approach to client needs
• Exceptional work ethic and commitment to customer service
• High school diploma or equivalent required; additional education in business,
  horticulture, landscape management, or a related field is a plus
• Valid driver’s license and acceptable driving record required due to regular travel between client properties and company locations

This role requires comfort working outdoors in various weather conditions, the ability to lift up to 50 lbs.

Compensation will be determined based on job-related experience, qualifications,
skills, and other legitimate business factors. This position may also be eligible for additional compensation, including commissions on qualifying enhancement sales and/or performance-based incentive compensation, based on the applicable company compensation plan.

At Malone’s, we believe that our people are our most valuable resource.

• Medical, dental, and vision insurance
• Paid time off
• Paid holidays
• Company vehicle or vehicle allowance, if applicable to the position
• Professional development and training opportunities

Benefits are subject to eligibility requirements and the terms of the applicable company benefit plans.

This position includes a combination of office work and regular travel to commercial

landscape properties throughout the assigned territory. The employee must be

comfortable working outdoors in varying weather conditions and walking landscape properties as required to perform site inspections, client walkthroughs, and other

essential job responsibilities.

Malone’s Landscape Management, Inc. is an Equal Opportunity Employer. We are

committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of any status protected by applicable federal, state, or local law.

Reasonable accommodations are available for qualified individuals with disabilities

during the application process and throughout employment in accordance with

Job Type: Full-time

We are an Equal Opportunity Employer

Sounds like a role you’re interested in?