Account Manager

ZF Group; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

ZF Marine is seeking an Account Manager to manage and grow key customer accounts up to $5M by delivering sales support, technical expertise, and exceptional service. You will build lasting relationships with customers, distributors, OEMs, shipbuilders, and fleet operators through regular travel.

Responsibilities include coordinating with internal teams, maintaining CRM data, preparing forecasts and quotations, and supporting inventory planning and sea trials to balance customer needs with

Qualifications

• BS or BA with marine account management experience required or 2-year degree with 8+ years in marine accounts.
• Knowledge of marine market dynamics and customer service excellence expected.
• Experience in sales roles, contract negotiations, and account growth.
• Strong negotiation, organizational, and communication skills; able to solve problems.
• Must be a self-starter, ethical, and able to multi-task under pressure.
• Willingness to travel 25% or more domestically and internationally.

Responsibilities

• Manage and grow customer accounts up to $5M by delivering sales support, technical expertise, and exceptional customer service for ZF Marine products.
• Build and maintain strong relationships with customers, distributors, OEMs, shipbuilders, naval architects, fleet operators, and end users through regular travel.
• Support distributors through site visits, trade shows, training, and collaborative sales efforts to drive business growth.
• Respond to customer inquiries regarding product availability, pricing, technical applications, parts, accessories, field service, and policies.
• Maintain accurate CRM records, quotations, files, and project documentation for reporting and data accuracy.
• Prepare forecasts, quotations, sales and visit reports, and collaborate with sales teams for data accuracy.
• Assist with inventory management, forecasting, sea trials, and other activities balancing customer needs with company objectives.
• Promote continuous improvement, teamwork, and employee development through training and engagement initiatives.

Skills

Marine industry knowledge

Customer service excellence

Sales experience

Negotiation skills

Organizational skills

Communication skills

Problem-solving

Self-starter

Multi-tasking

Travel readiness

Education

B.S. degree in Business or Engineering

Associates degree in Business or Engineering

Tools

Windows Office

Job description

About the team:

Responsible for being the primary ZF Marine customer contact and problem solver, working closely with all internal departments to ensure operational results and customer satisfaction through the following duties.

What you can look forward to as an Account Manager:

Manage and grow customer accounts (up to $5M) by providing sales support, technical expertise, and exceptional customer service for ZF Marine products.

Build and maintain strong relationships with customers, distributors, OEMs, shipbuilders, naval architects, fleet operators, and end users through regular travel and engagement.

Support distributors through site visits, trade shows, training, and collaborative sales efforts to drive business growth.

Respond to customer inquiries regarding product availability, pricing, technical applications, parts, accessories, field service, and company policies.

Maintain accurate CRM records, customer and competitive databases, quotations, application files, and project documentation to ensure effective data management and reporting.

Prepare forecasts, quotations, sales and visit reports, statistical analyses, and collaborate with sales teams to ensure data accuracy and completeness.

Assist with inventory management, forecasting, sea trials, and other operational activities to balance customer requirements with company objectives.

Promote continuous improvement, teamwork, and professional development by participating in training, industry events, coaching peers, and supporting company goals and employee engagement initiatives.

Your profile as an Account Manager:

• B.S. degree in Business or Engineering with 6 years progressive account management experience in the marine industry; or Associates degree in Business or Engineering with 8 years progressive account management experience in the marine industry.
• Marine industry knowledge, excellent customer service skills, and previous sales experience required.
• Excellent negotiation skills required. Must possess strong organizational skills, communication skills, and problem-solving abilities.
• Must possess a strong work ethic, be capable of multi-tasking, and be an innovative self-starter who can work well under pressure.
• Must be versatile with Windows Office software database software.
• 25% or more domestic and international travel as needed.