Account Manager

Yardi; Santa Ana (CA); On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

100% paid employee medical premiums

company profit-sharing plan

flexible work arrangements

Job summary

Yardi is seeking an Account Manager for Resident Screening to guide clients through onboarding and integration, while building strong relationships with mid to large accounts. You will advise on features, best practices, and operational strategy, collaborating with internal teams to resolve issues and optimize client outcomes.

The role emphasizes analytical thinking, effective communication, and independent problem-solving to drive client success in a dynamic real estate technology environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two years of customer support or account management experience, preferably in software or real estate.
• Ability to independently resolve general software issues and client requests.

Responsibilities

• Support onboarding and integration of Resident Screening products for clients.
• Build strong relationships with mid to large accounts and advise on features and best practices.
• Collaborate with internal teams to resolve client issues and act as liaison between clients and Yardi.
• Analyze client needs and trends to identify optimization opportunities.

Skills

CRM experience

Excellent communication

Presentation skills

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office 365

CRM software

Job description

About the Role:

Are you ready to take your career to the next level in the exciting world of real estate technology? Join our Resident Screening Team as an Account Manager and position yourself at the forefront of innovation in the real estate industry! As an Account Manager, you'll play a pivotal role in ensuring the success of our valued clients who rely on Yardi's cutting-edge ScreeningWorks Pro product. This innovative solution empowers property managers to make well-informed decisions about potential tenants, and you'll be at the heart of it.

But that's not all - your role goes beyond customer support. You'll be an active participant in our collaborative team, driving continuous improvements and pushing the boundaries of innovation in our products. Your contributions will help our clients stay ahead of the curve in a competitive market and continue to receive the highest level of service.

If you're passionate about technology, customer success, and making a significant impact in the real estate sector, this is the opportunity for you.

What You'll Do:

• Support and guide clients through the successful onboarding and integration of Resident Screening products, ensuring a smooth and positive experience from day one.
• Build strong, lasting relationships with mid to large-sized accounts by consulting and advising on product features, best practices, and operational strategy.
• Collaborate cross-functionally with internal teams to resolve client-reported issues efficiently and serve as a trusted liaison between clients and Yardi.
• Analyze client needs and performance trends to identify opportunities for optimization and continued success with Resident Screening solutions.

Who You Are:

• Bachelor's degree or an equivalent combination of education and experience
• Two (2) years of customer support or account management experience, preferably in software, real estate, hospitality, or other client focused industry
• Ability to independently resolve general software issues and software client requests
• Ability to adapt to a dynamic environment with constant changes
• Ability to think analytically and effectively communicate analysis to clients
• Big picture focus while displaying a keen attention to detail
• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
• Client-centered commitment and focus
• Independent decision-making and problem-solving skills
• Excellent communication skills
• Solid presentation skills
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• Familiar with software interfaces and configuration of software interfaces
• Proficiency in Microsoft Office 365
• CRM experience

Ideal to Have:

• Prior property manager or resident screening experience
• Knowledge of the resident screening industry and processes
• Familiarity with Yardi products

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Benefits:

• 100% paid employee medical premiums
• company profit-sharing plan
• flexible work arrangements

Annual Salary Range: $75,000 - $81,900

EOE/Race/Gender/Disability/Vets