Account Manager

AlphaGraphics; San Marcos (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

AlphaGraphics is seeking an Account Manager in California to focus on growing the center’s inside sales and support the Account Executive. You will work to draw in new customers, maintain and expand existing accounts, and ensure a positive experience for clients.

Responsibilities include upselling, managing proofs, preparing accurate job estimates, and maintaining pricing strategies. Proficiency with MIS tools and CRM is essential for effective communication and job tracking.

Qualifications

• Experience in account management or inside sales preferred.
• Knowledge of printing/prepress is a plus.
• Solid understanding of MIS/order-entry processes.

Responsibilities

• Increase center inside sales and support Account Executives.
• Maintain and grow center accounts; provide positive client experience.
• Upsell and cross-sell where opportunities arise.
• Communicate job progression and updates to customers; manage proofs and pricing.

Skills

Account management

CRM usage

Customer service

Written and verbal communication

Tools

CRM software

MIS systems

Job description

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questionsReviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.