Account Manager

AlphaGraphics US 219; San Marcos (CA); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

AlphaGraphics is seeking an Account Manager to boost inside sales and support the Account Executive. You will know our products, pricing, and production processes to upsell, cross-sell, and provide an exceptional client experience.

You will manage customer inquiries, assist with leads, and maintain accounts using MIS and CRM systems. This role emphasizes professional communication, organization, and timely project updates.

Qualifications

• Experience in account management is preferred but not required.
• Knowledge of printing and prepress requirements is a plus.
• Solid knowledge of MIS systems and order entry processes.
• Professional and respectful communication with customers.
• Strong analytical skills with ability to break projects into steps.
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.

Responsibilities

• Increase center sales and internal collaboration with Account Executive.
• Understand product/services, pricing, and production processes.
• Provide timely job estimates and review pricing accuracy.
• Ensure positive customer experience and handle inquiries/complaints.
• Upsell and cross-sell when opportunities arise.
• Maintain customer records and update on job progress.
• Use CRM tools to manage communications and leads.
• Keep pricing strategies and billing procedures up to date.

Skills

Account management

Printing knowledge

MIS systems

CRM tools

Communication

Analytical skills

Written and verbal skills

Time management

Professional appearance

Tools

CRM tools

MIS tools

Order entry systems

Job description

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Compensation: $18.00 - $22.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.