Account Manager

GetYourGuide; San Francisco (CA); On-site; USD 87,000 - 107,000; Full time

Benefits offered by this job

Paid Sick Days

Telecommuting Days

Parental Leave

Marriage Leave

Job summary

GetYourGuide is seeking an Account Manager in San Francisco to own and grow a book of mid-market supplier partners across the US and Canada, driving performance, retention, and growth on our marketplace platform. You will work with internal teams to remove roadblocks and deliver a world-class partner experience.

You’ll apply a data-driven approach to identify opportunities, pitch expansion ideas, and negotiate terms while maintaining a travel-focused mindset in a hybrid work environment.

Qualifications

• 2–3 years of experience in Account Management or Customer Success, ideally in tech or a marketplace environment.
• Track record of hitting (and beating) commercial targets.
• Strong communication skills and the ability to build trust with partners quickly.
• Data-driven mindset; comfortable working with performance metrics and turning numbers into action.
• Passion for shaping the future of sales and partner success in the age of AI.
• Great problem-solving skills and a proactive, ownership-oriented attitude.
• Enthusiasm for travel and genuine enthusiasm for GetYourGuide.

Responsibilities

• Manage and grow a book of mid-market supplier accounts across the US and Canada.
• Hit performance targets and drive commercial growth on the GetYourGuide platform.
• Educate and enable accounts to become strategic growth partners.
• Pitch cross-sell and upsell for new activity listings and increased availability.
• Collaborate with internal teams to identify roadblocks and elevate supplier experience.
• Focus on operational excellence and monitor partner health to reduce cancellations and improve reviews.
• Review account performance regularly and flag opportunities for expansion.

Skills

Account Management

Target achievement

Communication

Data analytics

AI mindset

Problem solving

Travel enthusiasm

Job description

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

We're looking for an Account Manager to join our Sales team in San Francisco You'll own a book of business made up of mid-market supplier partners across the US and Canada, with full accountability for their performance, satisfaction, and commercial growth on our platform.

You'll build trust & influence with your accounts, act as their strategic partner, and find every opportunity to help them thrive. That means pitching new expansion ideas, solving problems, digging into data, and showing up for your partners in a way that makes GetYourGuide their most valuable business relationship.

This is a role for someone who's commercially sharp, genuinely curious, and excited about being part of a company that's redefining how people explore the world.

Please note we operate hybrid working: Monday, Tuesdays and Thursdays in office, and Wednesday and Friday remote days.

Your mission

• Manage and grow a book of business consisting of mid-market supplier accounts (tours, activities, and experience providers), understand your assigned market(s), and hit your performance targets
• Empower your accounts for success through education, resources, and enablement and become their go-to partner at GetYourGuide for growth and strategy to drive long-term retention
• Pitch, cross-sell, and upsell to win high-velocity commercial opportunities including new activity listings, increased availability, and commission negotiations
• Partner with internal teams to identify roadblocks, troubleshoot connectivity issues, and elevate tactfully to provide a world‑class supplier experience
• Focus on operational excellence and monitor partner health by solving supplier challenges such as reducing cancellation rates, promoting on‑trip quality, and increasing review scoring to foster a great customer/traveler experience
• Review account performance regularly, share clear insights with management, and proactively flag opportunities for expansion

Your toolkit

• 2 to 3 years of experience in Account Management or Customer Success, ideally in tech or a marketplace environment
• A track record of hitting (and beating) commercial targets
• Strong communication skills and the ability to build trust with partners quickly
• A data-driven mindset; you’re comfortable working with performance metrics and turning numbers into action
• Passion for shaping the future of sales and partner success in the age of AI. You thrive in fast-paced environments, using available resources to build and scale efficiently
• Great problem-solving skills and a proactive, ownership-oriented attitude
• Enthusiasm for travel and genuine enthusiasm for what GetYourGuide stands for

How We’ll Make Your Career Journey Extraordinary

• 10 Paid Sick Days Per Year
• 40 Telecomuting Days
• 16 weeks 100% paid parental leave for the birth of your child
• Marriage Leave - 3 days

And more…

Starting salary

• $97,000 base ($121,000 OTE)

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.