Senior Partner Success Manager

GetYourGuide; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Annual personal growth budget

Hybrid working approach

Health and wellness benefits

Monthly transportation and fitness budget

Discounts on GetYourGuide activities

Job summary

GetYourGuide is seeking a Senior Partner Success Manager in New York to drive the commercial success of key partnership accounts. This role involves collaborating closely with teams in Berlin while managing complex API integrations and ensuring operational successes.

The ideal candidate will possess a robust background in travel tech account management and be skilled in both pre-sales and post-sales processes. Health benefits, a transportation budget, and a hybrid working model are part of the offer.

Qualifications

• 5+ years of experience in travel tech account management or project management.
• 3+ years in global/regional OTA, GDS, or e-commerce B2B partnerships.
• Experience managing multiple stakeholders and delivering commercial agreements.

Responsibilities

• Ensure commercial success of AMER partnership accounts.
• Lead pre-sales qualifications and technical feasibility assessments.
• Drive operational excellence in partner onboarding and integration.

Skills

Travel tech account management

Technical integrations

Pre-sales and post-sales enablement

API-based integrations

AI tools usage

Job description

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As a Senior Partner Success Manager, you’ll be responsible for ensuring the commercial success of our most critical accounts through a combination of partner relationship and project management, pre-sales enablement, managing complex technical API integrations, and ensuring operational issues are addressed efficiently in collaboration with our EMEA HQ resources.

You are experienced with APIs and B2C/B2B marketplace partnership models, marketing touchpoint integrations, and the technical side of affiliate marketing. As part of the AMER team, you’ll apply your knowledge and expertise by ensuring the commercial success of existing accounts while also guiding the technical and operational onboarding of new accounts from start to finish.

This role is highly collaborative. While based in New York as part of the AMER regional team, the Senior Partner Success Manager is expected to work in close collaboration with the Global Partner Success & Operations Team and be the key link between the AMER region's global partner brands and the Berlin HQ for all operational, technical, and reporting matters.

You will provide an important AMER perspective in the development of global processes by the Partner Success & Operations Team, helping ensure that the specific requirements of the AMER partners are met in our centralised product roadmap and operational processes.

Your mission

• Own the commercial success of AMER partnership accounts, especially onboarding and activation, ensuring accounts launch, scale, and renew.
• Lead Qualification Pre‑Sales: act as the commercial‑technical lead in pre‑sales, supporting AMER partner evaluations, tech feasibility assessments, and product it in collaboration with Partner Success & Operations and Partnership Tech pre‑signature.
• Partner with Commercial Regional Teams to unblock activation post‑signing and prevent stalled or non‑materialized deals.
• Master the Integration Journey: Own activation readiness and feasibility for AMER accounts, ensure partners are technically and operationally prepared to transact at launch.
• Bridge AMER and HQ: Lead AMER–Berlin HQ project management, particularly with Partner Success & Operations on partner requirements, solutions, and sequencing of integration steps
• Own partner onboarding and integration for AMER with Partner Success & Operations (PSO) as the primary Berlin stakeholder—acting as the dedicated point of contact, coordinating business/ops/tech workstreams, and driving the journey from kickoff through launch, optimization, and maintenance (milestones, timelines, quality).
• Drive Operational Excellence: Troubleshoot and resolve integration and operational issues (API/feed/logs/affiliate tools), maintain clear escalation/incident tracking, file actionable bug tickets, and together with Partner Success & Operations, drive resolution cross‑functionally (Partner Tech, Care, Product, Finance, Legal) as needed.
• Consult & Optimize: Use partner performance and operational data to work with Partner Success & Operations to improve partner experience, integration quality, and stability.
• Stay on top of industry, travel tech, API, and affiliate ecosystem trends to continuously improve products, processes, and partner outcomes.
• Champion AI‑enabled workflows: Identify and apply AI tools to improve partner onboarding speed, integration troubleshooting, and reporting — and share best practices with the broader team.
• Expect to travel to Berlin HQ 2‑4 times per year and to local conferences and industry events. Travel up to 20%.

Your toolkit

• 5+ years of experience in travel tech account management, both pre‑sales and post‑sales enablement, or project management within a fast‑growing company
• Background requirement: Minimum 3 years of experience in global/regional OTA, GDS, or super app, e‑commerce B2B tech partnerships, with direct ownership of commercial and/or technical integrations.
• 3+ years of hands‑on experience working on technical integrations or technical account management
• AI‑native work habits: Comfort using AI tools (LLMs, copilots, AI‑assisted analytics) as part of daily workflows, drafting comms, synthesizing partner data, debugging integrations, building internal documentation.
• Comfort with ambiguity in tooling: Willingness to experiment with new AI capabilities as they emerge, and to bring structured feedback on what's working back to the team.
• Strong experience in API‑based integrations across the full search‑to‑book and loyalty flows within travel tech
• Proven experience in partner‑facing roles, managing pipelines, and turning discussions into concrete actions to meet quarterly targets.
• Proven understanding of B2B travel tech distribution ecosystems and OTAs’ affiliate partnership experience is a plus.
• Experience managing multiple internal and external stakeholders and building business cases to secure resources for key initiatives.
• Ability to work independently, managing projects to budget and deadline with minimal supervision.
• Entrepreneurial mindset, fast learner, proactive, and highly feedback‑oriented.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company‑wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.