Account Manager

Bauer's Intelligent Transportation; San Francisco (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Manager to join their dynamic sales team in San Francisco. This role involves overseeing project personnel, managing customer relations, and ensuring compliance with regulations. The ideal candidate will have a strong commitment to quality improvement, exceptional communication skills, and the ability to thrive in high-stress situations. Join a company that values environmental consciousness and offers a supportive work environment where you can make a significant impact in the transportation industry.

Qualifications

• 2-5 years experience as an Account Manager required.
• Strong problem-solving and communication skills essential.

Responsibilities

• Oversee project personnel scheduling and operational reporting.
• Manage customer complaints and ensure program compliance.
• Develop and maintain staff relationships for high morale.

Skills

Customer-oriented commitment to quality improvement

Leadership

Excellent verbal communication

Excellent written communication

Problem-solving

Education

Bachelor’s degree in communications, business, marketing, or related field

Tools

Microsoft Office

Job description

Bauer’s Intelligent Transportation is looking for an account manager to join our highly successful sales team in San Francisco. Bauer’s IT is the Bay Area leader in luxury bus & shuttle service for individuals and the enterprise. Established in 1989 by Gary Bauer, Bauer’s IT is committed to exceptional, environmentally conscious service.

Essential Duties and Responsibilities

• Oversee scheduling of regularly assigned project personnel and arrange the assignment of backup personnel
• Oversee distribution and/or collection of daily and monthly operating reports and summaries
• Ensure maintenance of project accounts and accuracy of monthly invoices
• Respond quickly to operational problems and customer complaints
• Act as liaison between Bauer’s IT and the assigned account
• Develop and implement program and department policies, goals and objectives
• Develop program operating procedures and records maintenance system
• Manage personnel in transportation programs including recruitment, training, supervision, and evaluation
• Develop and maintain staff relationships to achieve high staff morale, productivity, teamwork, and retention
• Responsible for budget forecasting and control, establishes and maintains maximum program services and purchasing within the limitation of budgetary constraints
• Ensures that the program is compliant with local, state, and federal government regulations
• Responsible for chartered services within the account, including quotes, bookings, and management of special events
• Provides for quality assurance of program performance

Knowledge, Skills and Abilities Required

• A customer-oriented commitment to quality improvement
• An excellent leader and educator who demonstrates a “can-do” attitude
• Excellent verbal and written communication skills; proficient in Microsoft Office products and various operating systems
• Knowledge of industry specific training in aspects of paratransit operations
• Knowledge of managing vehicle care and maintenance programs
• Ability to problem solve and work successfully in high-stress situations

Requirements:

• 2-5 years experience as an Account Manager
• Bachelor’s degree in communications, business, marketing, or related field preferred
• Strong problem-solving skills
• Exceptional verbal and written communication skills

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service and Management

Industries: Ground Passenger Transportation and Transportation Programs