ACCOUNT MANAGER

Engramec; Saint Petersburg (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

Paid time off and holidays

Job summary

A logistics fulfillment company in Saint Petersburg, FL, is seeking a Bilingual Account Manager. This role involves balancing exceptional customer service with strong organizational skills, acting as the primary contact for clients. Key responsibilities include managing accounts, providing updates, and ensuring fulfillment accuracy. Ideal candidates should have over 2 years of experience in account management or logistics and proficiency in either Portuguese or Spanish. The company offers competitive compensation and growth opportunities.

Qualifications

• 2+ years of account management or fulfillment/logistics experience preferred.
• Ability to manage multiple accounts/projects simultaneously.
• Experience in maintaining professionalism under pressure.

Responsibilities

• Serve as the main liaison between clients and internal operations teams.
• Manage client accounts, providing timely updates.
• Oversee day-to-day projects, coordinating across departments.

Skills

Account management experience

Organizational skills

Strong customer service skills

Communication skills

Detail-oriented

Proficiency in Microsoft Office

Fluent in Portuguese or Spanish

Tools

Microsoft Office

Google Workspace

Job description

Account Manager

Engramec

Location: St. Petersburg, FL

Full-Time

Base pay range: $50,000.00 - $60,000.00 per year

About Us

Fullstack Fulfillment is a fast-growing fulfillment center located in St. Petersburg, FL. We specialize in providing end-to-end logistics and fulfillment solutions for e-commerce brands, helping them scale with speed and efficiency. Our team thrives in a fast-paced environment where adaptability, precision, and customer focus are key to success.

Position Overview

We are seeking a Bilingual Account Manager to join our team. This role requires a professional who can balance exceptional customer service with strong organizational and project management skills. The Account Manager will act as the primary point of contact for our clients, ensuring their fulfillment needs are met with accuracy, efficiency, and care.

Key Responsibilities

• Serve as the main liaison between clients and internal operations teams.
• Manage client accounts, providing timely updates and ensuring fulfillment accuracy.
• Oversee day-to-day projects, coordinating across departments to meet deadlines.
• Anticipate client needs and proactively resolve issues with professionalism.
• Maintain accurate documentation, reporting, and account records.
• Handle escalations with a solutions-focused approach.
• Foster strong client relationships that encourage trust and long-term partnerships.

Qualifications

• 2+ years of account management, client services, or fulfillment/logistics experience (preferred).
• Exceptional organizational skills with the ability to manage multiple accounts/projects simultaneously.
• Strong customer service skills and ability to maintain professionalism under pressure.
• Excellent communication skills (verbal and written).
• Detail-oriented with a proactive, problem-solving mindset.
• Comfortable working in a fast-paced, high-pressure environment that requires tough skin and adaptability.
• Proficiency in Microsoft Office, Google Workspace, or similar tools.
• Fluent in Portuguese or Spanish.

What We Offer

• Competitive compensation package.
• Opportunity to work in a rapidly growing company with room for advancement.
• Collaborative team environment.
• Health, dental, and vision benefits (if applicable).
• Paid time off and holidays.